Lisa Lane
Kalgoorlie,WA
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Officer
M&L Vehicle Maintenance
04.2019 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Artisan Macaron Baker
The Sweetspot WA
01.2018 - 12.2023
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Minimized operational costs through careful usage of resources while maintaining product quality.
- Supported business growth by participating in local community events as a representative of the bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Public Service Officer
Department Of Human Services - Centrelink
09.2011 - 09.2017
- Implemented policy changes that led to improved service delivery and customer satisfaction.
- interacted with a diverse range of individuals including people in vulnerable circumstances with professionalism, empathy and a willingness to help
- delivering a range of customer service functions including call centre or processing work, face to face services, debt management, compliance, program management support, and service desk support
- building an awareness of digital services and helping customers use them to conduct their business with Centrelink.
Public Service Officer
Department Of Human Services- Child Support Agency
10.2005 - 09.2011
- Contributed to agency performance goals by consistently meeting or exceeding caseload expectations and maintaining a high percentage of child support collections.
- Ensured timely disbursement of funds to custodial parents by closely monitoring payment schedules and assisting in resolving discrepancies or delays.
- Implemented targeted strategies to locate non-custodial parents who owed past due child support, facilitating prompt payment and accountability.
- Increased awareness about child support programs through community outreach efforts such as workshops, presentations, and informational materials.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Evaluated financial documents to accurately calculate income levels for non-custodial parents and determine realistic payment plans based on their ability to pay.
- Educated non-custodial parents on their rights and responsibilities, ensuring they understand the importance of fulfilling their child support obligations.
- Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
Education
Certificate III & IV Fitness (Fast Track PT) - Fitness
Vast Fitness Academy
01.2025
Diploma of Community Welfare Work - Community Support
Challenger Tafe
Fremantle, WA09.2005
Skills
- Deadline-oriented
- Resourceful
- Client Relations
- Clerical Support
- Documentation And Reporting
- Sales management
- Telephone Etiquette
- Verbal and written communication
- Administrative duties
Hobbies
Weight training and generally expanding knowledge of health and fitness through online learning and additional courses
Additional Information
Current committee member for the Kalgoorlie Amateur Swim Club
Current committee member for th Kalgoorlie Country Pennants Association
Timeline
Administrative Officer
M&L Vehicle Maintenance
04.2019 - Current
Artisan Macaron Baker
The Sweetspot WA
01.2018 - 12.2023
Public Service Officer
Department Of Human Services - Centrelink
09.2011 - 09.2017
Public Service Officer
Department Of Human Services- Child Support Agency
10.2005 - 09.2011
Certificate III & IV Fitness (Fast Track PT) - Fitness
Vast Fitness Academy
Diploma of Community Welfare Work - Community Support
Challenger Tafe
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