Lisa Leahy
Summary
Proactive and goal-oriented individual with great time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Aboriginal Sobriety Group
10.2023 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Representative
Visyboard
09.2010 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Assistant
Bevilles Jewellers
10.2009 - 08.2011
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Certificate IV - Certificate 4 Youth Work
TAFE
Salisbury11-2001
Certificate III - Youth Work
TAFE
Elizabeth, SA10-2001
Skills
- Documentation and reporting
- Active listening
- Organization and multitasking
- Relationship building
- Positive attitude
- Email and telephone etiquette
- Data entry and analysis
- Cash handling
- Stock management
- Visual merchandising
- Upselling strategies
- Case management
- Customer service
- Data entry
Certification
- DHS Working With Children Check - Valid until 2028
- Safe Environments for Children and Young People 'Through Their Eyes'
- Safe Medication Management
Timeline
Case Manager
Aboriginal Sobriety Group
10.2023 - 11.2024
Customer Service Representative
Visyboard
09.2010 - 04.2018
Sales Assistant
Bevilles Jewellers
10.2009 - 08.2011
Certificate IV - Certificate 4 Youth Work
TAFE
Certificate III - Youth Work
TAFE
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