LISA LENNIE

• Provided daily personal care to elderly clients, including bathing and toileting.
• Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
• Transported clients to appointments and recreational outings.
• Supported clients in medication management by reminding them when to take medications, providing assistance with opening containers., as needed.
• Engaged clients in meaningful conversations about their lives and interests.
• Created a safe environment for all clients by following safety protocols at all times.
• Organized living spaces according to safety standards, ensuring that items were not blocking pathways or creating hazards.
• Cleaned up after meals; washed dishes; tidied living areas.
• Provided companionship through conversation and shared activities.
• Maintained safe and clean environment for client by performing light housekeeping and laundry.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Assisted clients with maintaining good personal hygiene.
• Helped clients get in and out of beds and wheelchairs.
• Drove clients to doctors' appointments and social outings.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.
• Assisted with customer requests and answered questions to improve satisfaction.
• Managed inventory of merchandise, restocking as needed.
• Provided customer service in a friendly, professional manner.
• Ensured compliance with safety regulations and standards at all times.
• Delivered exceptional level of service to each customer
• Listening to concerns and answering questions.
• Carried out day-day-day duties accurately and efficiently.
• Worked with all customers to understand needs and provide excellent service.
• Maintained energy and enthusiasm in fast-paced environment.
• Used Microsoft Word and other software tools to create documents and other communications.
• Oversaw daily operations to ensure high levels of productivity
• Worked up and down the East coast, gaining a fantastic reputation for customer service.

Fast, polite and efficient.

Updated social media platforms with the latest news.

Planned marketing initiatives to promote business development