Dynamic leader with extensive experience in operations management and financial planning, notably at Kimi's and NAB. Excelled in cost controls, reducing waste by 30%, and enhancing team performance through effective staff leadership. Skilled in relationship management and regulatory compliance, driving efficiency and quality in service delivery.
Hi, I’m
Lisa Li
Vermont
Summary
Overview
7
years of professional experience
1
Certification
1
Language
Work History
Kimi's
Restaurant Owner
07.2020 - 11.2022
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented effective inventory management systems to minimize waste by 30% and control food costs.
- Purchased food and cultivated strong vendor relationships.
- Managed payroll, daily deposits, and prepared weekly and annual financial reports and tax returns.
- Oversaw food preparation and monitored safety protocols in compliance with government policies.
NAB
Senior Business Banking Associate
09.2016 - 10.2019
Job overview
- Prepared contracts and related documentation according to strict standards.
- Collaborated with other departments within the bank for seamless coordination of services provided to customers across multiple sectors.
- Assisted in growing the bank's business portfolio by identifying potential clients and cross-selling products.
- Conducted comprehensive financial analysis on prospective borrowers, ensuring sound lending decisions were made.
- Provided training to junior associates on banking procedures, improving overall team performance and knowledge levels.
- Maintained an up-to-date understanding of industry trends which aided better decision-making processes.
- Contributed to risk management efforts by adhering to strict compliance guidelines in all aspects of work activities.
Citibank
Bank Teller
08.2015 - 08.2016
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
RMIT UniversityMelbourne, VIC
Master of Science from Cyber Security
04.2001
University Overview
University of MelbourneParkville, VIC
Master of Engineering from Civil Engineering
04.2001
University Overview
University of MelbourneParkville, VIC
Bachelor of Commerce from Accounting And Finance
04.2001
University Overview
Skills
Staff leadership
Certification
Private Pilot Licence
Timeline
Restaurant Owner
Kimi's
07.2020 - 11.2022
Senior Business Banking Associate
NAB
09.2016 - 10.2019
Bank Teller
Citibank
08.2015 - 08.2016
Private Pilot Licence
11-2014
RMIT University
Master of Science from Cyber Security
04.2001
University of Melbourne
Master of Engineering from Civil Engineering
04.2001
University of Melbourne
Bachelor of Commerce from Accounting And Finance
04.2001
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