Lisa Little
Administration
Parkwood,Australia
Summary
Professional with demonstrated experience in administrative support, prepared to excel in streamlining office operations and enhancing productivity. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in scheduling, data management, and communication, with keen ability to prioritize and handle multiple tasks efficiently. Recognized for organizational skills and proactive approach to problem-solving.
Overview
16
16
years of professional experience
3
3
Certification
Work History
Customer Advisor 2IC
National Australia Bank
08.2023 - 05.2024
- Administration /Reception.
- Financial management.
- Rostering and scheduling.
- Maintain OHS procedures and requirements.
- Assisted customers with inquiries, providing accurate information and support.
- Collaborated with team members to streamline service processes and improve response times.
- Participated in training sessions to develop product knowledge and service skills.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcome
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Office Manager and Licensing Clerk
Edwards Isuzu Ute
04.2023 - 09.2023
- Office Manager/Reception.
- Customer service, Client support, Service scheduling and invoice payments.
- Department of Transport Licensing Clerk.
- PA to the Dealer Principle with New/Used car sales, support and document preparation.
- New and Used vehicle Inventory Compliance check in and updating/creating mandatory records for Audits and Yard management of vehicle stock.
- Financial management, payments EFTPOS, cash handling and banking, monthly reconciliation of Debtor/Creditor accounts and invoicing.
- Payroll, wages, time card processing and recording.
- Maintain OHS procedures, requirements, records and Employee HR contact.
- Mail registers, general data entry, record keeping and updating.
- Office ordering and stock control.
- Housekeeping duties as required.
Administration /Reception/Business Advisory
RSM
05.2020 - 03.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members..
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Night Shift Supervisor
Karinya
01.2018 - 08.2020
- Care for residents and families.
- Medication control and Compliance of Schedule 8 dispensing.
- Reporting and strict record keeping.
- Maintain OHS procedures, requirements and recording.
- Personal care and social support.
Support Staff
WACHS Wickepin Health Centre
01.2017 - 06.2018
- HACC service’s for clients including Domestic Assistance, Personal Care, Social Support, Patient Transport and Centre Based Day Care.
- Health Centre cleaning and maintenance.
- Garden maintenance at the Health Centre and for Clients.
- Fleet maintenance, monthly car checks and weekly cleaning and detailing.
- Assisting Senior Nurse when required.
- Strict record keeping.
- Maintain OHS procedures, requirements and recording.
Assistant Manager
Chicken Treat
01.2017 - 10.2018
- Assistant Manager.
- Customer service.
- Staff training and Rostering
- Maintain OHS procedures and requirements.
- Strict record keeping.
- Promotions, sales and marketing.
Cafe Worker
Narrogin Nursery Café and Gallery
01.2015 - 01.2016
- Customer service.
- Cash handling and orders.
- Stock maintenance.
- Cleaning.
- Maintain OHS procedures and requirements.
- Table food service and food preparation.
Butchery Section
Coles Narrogin- Meat Department
01.2014 - 09.2015
- Customer service and sales.
- Maintaining stock levels and presentation.
- Stock counts and control.
- Cleaning.
- Maintain OHS procedures, requirements and reporting.
- Promotions / Marketing & Quality control.
Candy Bar Manager
Grand Cinemas Armadale
01.2010 - 01.2012
- Candy Bar Management
- Stock control/rotations/ordering & dispatching.
- Responsible for Daily Stocktake, a weekly full site stock take for variance control and head office reports.
- Customer service Front House, Box office & Candy Bar.
- Sales transactions/invoicing/credit control.
- Photocopying, maintaining records and equipment.
- Training/ managing staff/Rostering
- Promotions / Marketing & Quality control .
- Maintain OHS procedures, requirements and reporting.
- Coordinated with refit and reconstruction of Office, Candy Bar and two Cinema theatre's
Assistant Manager
Shiels Jewellery Stores
01.2008 - 01.2010
- Training, sales and stock control.
- Cash handling/ EFTPOS.
- Contract paper work with finance applications.
- Achieving 100% sales for two years.
- Maintain OHS procedures, requirements and reporting.
Skills
- Data entry proficiency
- Effective organizational skills
- Strong verbal communication
- Engaged learning
- Compliance with policies
- Collaborative teamwork
- Service excellence
- Effective time management
- Detail-oriented approach
- Strong task management
- Maintains composure under pressure
- Proficient in money management
- Effective telephone communication
- Analytical problem-solving
- Client relationship management
Certification
- St John’s HLTAI001 and HLTAID002 and HLTAID003 Cert
- W.A. ‘C’ and ‘LR’ (Auto) class Driving Licence’s
- White Card
- Federal Police Clearance
- WACHS Certificate’s (00015 EL2) (90001 EL2) (EPTRN EL2) (INDRG EL1), (RAT EL2) (MA1 EL2) (MA2BL EL2), Hand Hygiene, Being Age Friendly.
- Certificate II in Cinema, Live Events and Management
- Certificate III in Retail
- MOOC Certificate Preventing Dementia, University of Tasmania
- MOOC Certificate Understanding Dementia, University of Tasmania
- RSA
Timeline
Customer Advisor 2IC
National Australia Bank
08.2023 - 05.2024
Office Manager and Licensing Clerk
Edwards Isuzu Ute
04.2023 - 09.2023
Administration /Reception/Business Advisory
RSM
05.2020 - 03.2023
Night Shift Supervisor
Karinya
01.2018 - 08.2020
Support Staff
WACHS Wickepin Health Centre
01.2017 - 06.2018
Assistant Manager
Chicken Treat
01.2017 - 10.2018
Cafe Worker
Narrogin Nursery Café and Gallery
01.2015 - 01.2016
Butchery Section
Coles Narrogin- Meat Department
01.2014 - 09.2015
Candy Bar Manager
Grand Cinemas Armadale
01.2010 - 01.2012
Assistant Manager
Shiels Jewellery Stores
01.2008 - 01.2010
Hobbies and Interests
Gardening/Horticulture, Woodwork, Fishing/camping, Football and Cricket, Art and Design, Cooking, Photography, 8 Ball Association Pool
Workplace Attributes
- Well presented.
- Great rapport with customers and fellow staff.
- Ability to follow instructions well.
- Able to take initiative/Problem solving.
- Reliable and punctual.
- Have an ability to work independently and as part of a team.
- Management/Supervision.
- OHS compliant.
- Able to give instructions and training.
- Team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Attributes
- Friendly and approachable
- Honest and hardworking
- Active and fit
- Dedicated
- Confidential
- Reliable