Lisa Loutovinoff
Sydney,NSW
Summary
I am a motivated, organized, and dynamic individual with solid experience in housekeeping and customer service, gained in a variety of work environments. Currently in Australia on a working holiday visa, I am available starting in March for a housekeeping position in demanding settings such as hotels, resorts, and other hospitality establishments. I am eager to contribute actively to the smooth operation of the establishment and demonstrate flexibility in meeting the demands of the role.
Overview
4
4
years of professional experience
Work History
Hotel Housekeeper
Le Clos de Gordes
Gordes, France
06.2022 - 09.2025
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Assisted in laundry services including washing, drying, and folding linens.
- Maintained and organized cleaning supplies stock.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Communicated with customers about requests for additional supplies or cleaning services.
- Inspected furniture for damage or stains in between guest stays.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Reported any maintenance issues or damage to supervisors immediately.
- Organized closets with hangers for guests' clothing items.
Tourism Officer
Tourism Office of Marseille
Marseille , France
05.2023 - 05.2024
- Coordinated with vendors for booking services such as transport, accommodations.
- Organized and coordinated tours, events and activities for visitors.
- Maintained records of visitor inquiries and bookings.
- Collaborated with other departments to ensure smooth running of all tourism operations.
- Provided support at special events such as conferences or conventions.
- Researched new destinations and prepared itineraries for travelers.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hotel Housekeeper
Domaine les martins
Gordes, France
02.2022 - 05.2024
- Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
- Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Folded linen neatly for storage or transport to laundry area.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
- Coordinated with front desk and maintenance teams to report and address room issues timely.
- Communicated with customers about requests for additional supplies or cleaning services.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Managed laundry operations, including washing, drying, and folding hotel linens and towels.
- Delivered requested items to guest rooms in a timely manner.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Participated in staff meetings to discuss improvements in cleaning processes and guest services.
- Organized housekeeping carts with necessary supplies at the start of shift.
Travel Agent Assistant
Corail Voyages agency
Avignon, France
06.2022 - 11.2022
- Tracked client travel preferences and history to provide tailored travel advice.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
- Provided assistance in obtaining necessary visas and passports for international trips.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Encouraged and improved cross-department internal communication.
- Coordinated support to facilitate general office operations.
- Facilitated communication between clients and vendors when disputes arose over refunds or additional fees charged.
- Assisted with set up for social events and food deliveries.
- Maintained positive working relationship with fellow staff and management.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
Fruit Picker
Farm la chevalière
Villelaure, France
05.2022 - 08.2022
- Recorded quantity of picked fruit in daily log book.
- Transported harvested fruit to designated storage areas.
- Cleaned work areas and maintained grounds and landscaping.
- Loaded harvested fruit into crates or baskets for transport.
- Sorted and graded produce according to size, shape, color, ripeness, and quality standards.
- Culled damaged or over-ripe fruits from the harvest.
- Cleaned tools used during harvesting process after each shift.
- Disposed of unmarketable produce in a safe manner.
- Identified, picked and sorted fruits according to size, type and ripeness.
- Sold and delivered plants and flowers to customers.
- Monitored weather conditions prior to going out into the fields for picking.
- Performed minor maintenance tasks on harvesting tools and machines.
- Checked fruit for signs of disease or insects, reporting details to supervisor.
- Harvested fruits and vegetables by hand.
Receptionist
Société Générale Bank
Avignon, France
07.2021 - 07.2022
- Provided customer service by responding to emails and phone calls in a timely manner.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Performed special services for customers, ordering bank cards and checks.
- Prepared welcome packages for new hires.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Transcribed tapes and notes from meetings into prescribed formats.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted incoming mail and directed to correct personnel each day.
Education
Bachelor of Hospitality And Tourism Management - Tourism and Hospitality
Lycée Hôtelier Régional
Marseille06-2024
BBA - Spain langage and literature
University
Aix En Provence 06-2022
High School Diploma -
Lycée Théodore Aubanel
Avignon06-2021
Skills
- Sustainable tourism
- Ergonomics and safety training
- Hospitality background
- Customer service
- Sanitization techniques
- Safety procedures
- Hospitality management
- Travel coordination
- Public speaking
- Speed and efficiency
- Manual dexterity
- Deep cleaning
Timeline
Tourism Officer
Tourism Office of Marseille
05.2023 - 05.2024
Hotel Housekeeper
Le Clos de Gordes
06.2022 - 09.2025
Travel Agent Assistant
Corail Voyages agency
06.2022 - 11.2022
Fruit Picker
Farm la chevalière
05.2022 - 08.2022
Hotel Housekeeper
Domaine les martins
02.2022 - 05.2024
Receptionist
Société Générale Bank
07.2021 - 07.2022
Bachelor of Hospitality And Tourism Management - Tourism and Hospitality
Lycée Hôtelier Régional
BBA - Spain langage and literature
University
High School Diploma -
Lycée Théodore Aubanel
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