Lisa Lowe
Pimpama,QLD
Summary
With more than 15 years in the Allied Health Industry, I am both a professional business person with qualifications and engagement in continuing education that promote professionalism and efficiency in my employment. I am motivated and pride myself on getting the job done with a willingness to share and participate in ideas through structure and logical decision making. I pride myself on a strong work ethic and the ability to progress through innovation and aptitude, this is demonstrated throughout my working history. I have a strong Customer Service Representative background bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ENROLLED NURSE – 1C Orthopedic Ward
Ramsay Health
01.2017 - Current
- As Orthopedic Enrolled Nurse you must be sensitive to other people's feelings and reactions, you need to be able to understand pain and how it affects patients
- As an Orthopedic Enrolled Nurse, I assist the registered nurses in following cares: Understand the body, organ functions and most importantly, the musculoskeletal system
- Understand medical terms and languages and interpret doctor's assessments and prescriptions
- Perform procedures under the direction of the Registered Nurse such administer medication, IV Therapy
- Assist the Registered Nurses problem solve and take proactive decisions making in the patients best interests
- Monitoring neurovascular status, assisting with mobilising patients, including changing of wound dressings and assisting with patients daily activities that help to support the bone structure and promote healing
- Excellent time management and understand the concept of customer-relationship management
- Perform all duties following organisational protocols
- Record stats and patients' conditions in files and monitor their conditions and alert the registered nurses to any concerns or negative changes
- Assist with post-operation care
- Maintain a positive, caring, patient and friendly demeanour at all times.
CLINICAL PLACEMENT OFFICER – School of Nursing and Midwifery
Griffith University, Gold Coast Campus
02.2010 - 12.2016
- The School of Nursing and Midwifery is committed to the development of nursing and midwifery practice, theory and research in positive and visionary ways
- The School is committed to the development of graduates imbued with a solution-focused philosophy who will make a positive difference in nursing, midwifery and healthcare
- Through developing research, consultancy and continuing education opportunities, we seek to serve the nursing and midwifery professions, the health care system and the broader community
- Successful continuous placement of ~ 3000 nursing students from the Gold Coast campus, placing these students throughout Australia and Overseas
- Managed the administrative processes to ensure clinical placements meet the School of Nursing and Midwifery course requirements, ensuring all students have met the prerequisites
- Successfully managed the Nursing Grad Expo event (2010 & 2011) incorporating twelve hospitals and aged care agencies
- Establish and maintain strategic relationships with a wide range of agencies providing clinical placements
- Contribute to policy and procedural developments, decision-making, problem solving and strategic planning of the clinical office
- Manage the timely production and dissemination of clinical placement notes, handbooks and information to agencies, academic staff and students
- Coordinated the payment of accounts to agencies for precepted clinical placements and the payment of sectional contracts for clinical facilitators
- Participated in interviewing new clinical facilitators and managed the administrative processes for appointments
- Coordinated clinical facilitator workshops, dissemination of notes and handbooks
- Participated in Orientation Week information session and activities.
ADMINISTRATIVE ASSISTANT (PLACEMENTS) School of Dentistry and Oral Health
Griffith University (Gold Coast Campus - Southport)
11.2007 - 02.2010
- As the first new dental school in almost 60 years we offer a unique suite of oral health degree programs including Australia's first Dental Technology program at University level
- Griffith leads the way in delivering innovative oral health programs focused on comprehensive patient care delivered through the teamwork of dentists, oral health therapists and dental technologists
- Managed the Dentistry, Oral Health Therapy and Dental Technology placement for 500 students
- Implemented an access database to manage and track student's placements along with the mandatory requirements for these placements
- Assisted in the Human Resource management of hiring 40 casual staff, including tracking of radiation licence, registration and ensuring all staff had completed an induction meeting each year
- Coordinated and managed the Continuing Educations Program for Dental Technology, including secretary support for the Continuing Education Committee and Event Management
- Assisted in the Dental Schools entry application process which required preparing panellists from the Dental industry to interview the next intake of students into there chosen Oral Health Degrees, involving arranging appointments for 500 students into 5 days of interviews and organising training sessions for these panellists
- Relief School Administration Officer (School of Dentistry).
ADMINISTRATIVE OFFICER (SCHOOL RECEPTIONIST) – School of Dentistry and Oral Health
Griffith University (Gold Coast Campus - Southport)
11.2007 - 02.2010
- The was an exciting opportunity to establish the reception role of the new Clinical Dental Service at the School of Dentistry and Oral Health
- This was a rare opportunity to show case my skills and commitment to this role but to be involved in the early stages of the first dental school too be built in Australia in nearly 60 years but also in its continuing development
- Provided reception duties for all patients and casual visitors, including provision of advice on routine matters
- Established and maintained systems and procedures for dealing effectively with the day-to-day operations of the School Reception area
- Collections of fees and charges for treatment provided, and performed daily banking and reconciliations associated with these charges
- Effectively and efficiently managed the patient bookings system within the School with timely and accurate data entry into the database, whilst maintaining confidentiality when dealing with all patient related matters
- Contributed to the effective function and operation of the team.
Education
Enrolled Nursing
Diploma of Nursing
TAFE - Gold Coast01.2016
Graduate Certificate in Business Administration - Business Administration And Management
Griffith University
Gold Coast, QLD01.2013
Justice of the Peace (Qualified) -
Institute of Technology
Southbank QLD01.2007
Diploma in Frontline Management -
TAFE Queensland
Gold Coast, QLD01.2006
Certificate IV in Training Assessment -
Australian College of Training And Employment
Gold Coast, QLD01.2006
Skills
- ENROLLED ENDORSED NURSE - Pindara Private Hospital
- CLINICAL PLACEMENTS OFFICER - School Of Nursing
- ADMINISTRATIVE ASSISTANT PLACEMENTS - School of Dentistry
- CALL CENTRE MANAGER - Teachers Union Health Fund
Accomplishments
- Successfully obtained an Enrolled Nursing Graduate Program with Ramsay Health at Pindara Private Hospital.
- Successful continuous placement of 1000 nursing students throughout South East QLD and Northern NSW; for the Gold Coast Campus.
- Developed and implemented clinical placement “How to Complete Mandatory Requirements for Clinical Placement”, which due to its success has now been adopted by Griffith University Health Group;
- Major event management (Nursing Grad Expo) along with coordinating and managing the continuing education program (dental);
- Developed and implemented customer service training for Teacher's Union Health Fund;
- Successfully developed and implemented a visual call centre time management system;
Professional Development
- Supervisor Essentials Series
- Suite of Office Software (Microsoft Word, Excel, PowerPoint)
- Experience in the Use of PeopleSoft
- Sonia Training – Version 3
- Successful Business Writing
- Exceptional Customer Service
- Effective People Skills
- Managing Work Priorities
- Work Place Appraisals and Positive Feedback
Previous Positions
- Call centre Manager - Teachers Union Health Fund
- Call centre Customer Service Officer - Teachers Union Health Fund
- Central Receptionist/Customer Service Officer - Teachers Union Health Fund
- Practice Manager - Various Dental Surgeries
References
Available on request
Certification
- Supervisor Essentials Series Griffith University
- Suite of Office Software (Microsoft Word, Excel, PowerPoint) Griffith University
- Experience in the Use of PeopleSoft Griffith University
- Sonia Training – Version 3 Griffith University
- Successful Business Writing Spherion
- Exceptional Customer Service Australian Institute of Management
- Effective People Skills Australian Institute of Management
- Managing Work Priorities Australian Institute of Management
- Workplace Appraisals and Positive Feedback TAFE
Timeline
ENROLLED NURSE – 1C Orthopedic Ward
Ramsay Health
01.2017 - Current
CLINICAL PLACEMENT OFFICER – School of Nursing and Midwifery
Griffith University, Gold Coast Campus
02.2010 - 12.2016
ADMINISTRATIVE ASSISTANT (PLACEMENTS) School of Dentistry and Oral Health
Griffith University (Gold Coast Campus - Southport)
11.2007 - 02.2010
ADMINISTRATIVE OFFICER (SCHOOL RECEPTIONIST) – School of Dentistry and Oral Health
Griffith University (Gold Coast Campus - Southport)
11.2007 - 02.2010
Enrolled Nursing
Diploma of Nursing
Graduate Certificate in Business Administration - Business Administration And Management
Griffith University
Justice of the Peace (Qualified) -
Institute of Technology
Diploma in Frontline Management -
TAFE Queensland
Certificate IV in Training Assessment -
Australian College of Training And Employment
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