Lisa Ly
Lalor,VIC
Summary
Diligent Dermal Science Student eager to leverage theoretical knowledge gained through coursework and hands-on experience to contribute to client-focused care. Detail-oriented team player with strong communication and adaptability skills. Seeking to expand skill set through hands-on training and professional development opportunities.
Overview
8
8
years of professional experience
Work History
Nail Technician
ProfessioNail
01.2016 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Responded to customer requests and concerns about gel application and nail art designs.
- Communicated effectively with management concerning important customer issues.
Retail Sales Associate
Kmart
06.2017 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Cashier
Kmart
06.2017 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor's - Dermal Science
Victoria University
Melbourne, Australia2025
Diploma - Beauty Therapy
Victoria University
Melbourne, Australia2021
Secondary Education -
Academy of Mary Immaculate
Fitzroy, Australia2019
Skills
- Nail Treatments
- Chemical facial peels
- Microdermabrasion
- Light-based hair removal
- Dermal Delivery
- LED treatments
- Skin analysis and consultation
- Tool sterilization knowledge
- Flexibility and Adaptability
- Appointment Scheduling
Languages
Vietnamese
Limited Working
Timeline
Retail Sales Associate
Kmart
06.2017 - 06.2021
Customer Service Cashier
Kmart
06.2017 - 06.2021
Nail Technician
ProfessioNail
01.2016 - Current
Bachelor's - Dermal Science
Victoria University
Diploma - Beauty Therapy
Victoria University
Secondary Education -
Academy of Mary Immaculate
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