Lisa Makin
Blue Haven ,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales Assistant
Erina Paper and Packaging
02.2023 - 10.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Performed cash, card, and check transactions to complete customer purchases.
General Services Officer
Bupa
05.2019 - 12.2022
- Utilized software to order, track and invoice product shipments.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Monitored compliance with health and safety regulations, minimizing workplace accidents and incidents.
- Maintain exceptional cleaning standards in aged care facility
- Implement and undertake infection control policies
- Adhere to Food Safety guidelines and strict hygiene standards while working to provide meals and light refreshments to residents and visitors.
- Maintained a well-organized record-keeping system, ensuring easy access to important documents and information.
Operations Manager
NCC Facilities Management
06.2017 - 03.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Senior Account Manager
Bayton Group
11.2015 - 05.2017
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Created training program for lower-level employees to increase sales and customer satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Cleaner
Nationwide
07.2012 - 09.2015
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used time management and efficient cleaning methods to meet deadlines.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Provided assistance to other staff members with cleaning of difficult areas.
Education
Certificate III - Asset Maintenance ( Cleaning Operations)
The Gordon
Geelong, VIC08.2013
Skills
Safe chemical handling
Infection control
Attention to detail
Strong team builder
Time management
Timeline
Sales Assistant
Erina Paper and Packaging
02.2023 - 10.2024
General Services Officer
Bupa
05.2019 - 12.2022
Operations Manager
NCC Facilities Management
06.2017 - 03.2019
Senior Account Manager
Bayton Group
11.2015 - 05.2017
Cleaner
Nationwide
07.2012 - 09.2015
Certificate III - Asset Maintenance ( Cleaning Operations)
The Gordon
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