Lisa Malinowski
Agnes Water,QLD
Summary
I am a customer focused individual with a passion for delivering exceptional service. I am compassionate, patient and understand the importance of client confidentiality. I am skilled in organising and time management while maintaining a positive and calm environment. I have strong interpersonal skills with a talent for effectively addressing concerns. I am committed to improving customer satisfaction whilst always driven by a passion for continuous learning.
Overview
16
16
years of professional experience
Work History
Reception Assistant and Homemaker
.
12.2015 - Current
- Provided excellent customer service by welcoming clients, answering phone calls and coordinating paperwork, contributing to the smooth operation of our family business.
- Managed household finances by creating and tracking budgets to ensure financial stability.
- Directed and balanced diverse household responsibilities, such as cooking, cleaning, and childcare, to maintain a well-organized home environment.
- Fostered understanding through effective communication with family members, children, and professionals, using emotional intelligence.
Spa Therapist
Anjea Day Spa
Agnes Water
02.2013 - 12.2015
- Welcomed clients and facilitated completion of necessary paperwork, ensuring a smooth check-in process. Managed appointments via phone using strong communication skills to maintain an organised and seamless spa experience.
- Delivered various wellness and beauty treatments while maintaining a focus on client comfort and relaxation.
- Upheld high standards of cleanliness and tidiness to create a comfortable and professional spa experience.
- Ensured seamless appointment flow by applying strong time management skills.
Fashion Retail Assistant and Beauty Therapist
Fragrant Earth
Agnes Water, QLD
01.2013 - 07.2015
- Greeted customers warmly and facilitated phone bookings for the beauty salon.
- Assisted customers in selecting fashion and beauty products, ensuring a seamless shopping experience.
- Processed customer payments and maintained accurate daily cash and till balances.
- Partnered with team to drive sales and deliver exceptional retail experiences.
- Ensured that the store remained tidy and presentable for customers.
Senior Spa Therapist
Verbena Day Spa
Helmsley, North Yorkshire, England
03.2009 - 09.2012
- Provided exceptional customer service and treatments in a prestigious 5-star spa and hotel.
- Trained team members in advanced spa treatment procedures and techniques.
- Participated in specialized training sessions with skincare companies to enhance product knowledge and treatment techniques.
- Recommended personalized spa products and experiences to enhance guest satisfaction.
Education
Level 3 NVQ Beauty Therapy Diploma. - Beauty Therapy
The Academy
England07-2009
High School Diploma -
Graham School
England07-1998
Skills
- Customer service
- Appointment scheduling
- Client relations
- Effective communication
- Organizational skills
- Time management
- Greeting and seating clients
- Positive and professional
Timeline
Reception Assistant and Homemaker
.
12.2015 - Current
Spa Therapist
Anjea Day Spa
02.2013 - 12.2015
Fashion Retail Assistant and Beauty Therapist
Fragrant Earth
01.2013 - 07.2015
Senior Spa Therapist
Verbena Day Spa
03.2009 - 09.2012
Level 3 NVQ Beauty Therapy Diploma. - Beauty Therapy
The Academy
High School Diploma -
Graham School
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