Lisa Mandarano

• Highly skilled and knowledgeable I bring wealth of expertise from over 20 years with in Customer Service industry
• Experienced in Teaching, in language and literacy, proficient in the in the English language and also speak, read and write Italian
• I have owned and operated my own restaurant and a number of Beauty Day Spa’s, to which I loved, but feel it’s time for a sea change and don’t feel I need a high pressure managerial role
• I do feel my experience running businesses has instilled in me strong reception and customer service management
• I have always been passionate about my work passing on my knowledge to others or learning new tasks when required
• I pride myself on my professional attitude and appearance and achieve goals that are set
• I possess a vibrant outgoing personality which would be an asset to any employer.
• Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
• Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
• Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.

05Managing and supervising staff at work

• Passionate about my work and passing on knowledge to others, I pride myself on professional attitude and appearance, and achieve goals that are set
• I possess a vibrant outgoing personality, which is an asset to any employer, and recently qualified Laser Technician , I.P.L
• And Skin Rejuvenation and also possess Laser Safety Officer Certificate and Tattoo removal Certificate.
• Answered over 50 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.

• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Provided individual and group therapy sessions to patients suffering from mental health issues.