Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lisa March

Campbelltown,Australia

Summary

Dedicated and detail-oriented professional with extensive experience in apprenticeship assessment, youth support, education, and customer service. Proven ability to coordinate teams, support young people, and contribute to program success. Strong communication, leadership, and organisational skills. Passionate about fostering positive learning environments and supporting individuals in achieving their goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Apprenticeship Assessment Services Consultant

MEGT
Campbelltown, NSW
07.2024 - 05.2025
  • Facilitated the delivery of apprentice and employer Get Ready Checks.
  • Liaised with relevant internal and external support services.
  • Contributed to increasing commencement, retention, and completion rates of apprentices and trainees.

Centre Coordinator & Educator

Kids United OSHC
Gledswood Hills, NSW
10.2023 - 07.2024
  • Supervised children to ensure their safety and well-being.
  • Ensured compliance with national regulations.
  • Lead the delivery of high-quality, educational, and engaging programs.
  • Communicated with children, families, and team members positively and respectfully.
  • Oversaw administrative tasks, and attended regular meetings.
  • Assisted with cleaning duties and food preparation.

Youth Support Worker

Engage Abilities
Campbelltown, NSW
09.2023 - 05.2024
  • Supported young individuals facing significant challenges and trauma.
  • Provided supervised contact visits, in-home support, respite, mentoring, and transportation.
  • Worked closely with child protection and out-of-home care systems.

School Learning Support Officer (SLSO)

Department of Education
01.2019 - 01.2023
  • Assisted teachers in providing literacy and numeracy support to students with additional needs.
  • Followed curriculum guidelines and updated PLAN2 data for student learning enhancement.
  • Provided behavioral and academic support within classroom settings.

Sales & Administration Assistant

Mitre10
01.2020 - 01.2021
  • Managed administration, reception, and customer service tasks.
  • Handled product invoicing, damaged goods claims, and customer/store returns.
  • Maintained and updated store pricing for new and existing products.

Crew Trainer

McDonald's
01.2016 - 01.2020
  • Trained crew members on customer service, conflict resolution, and cash register operation.
  • Ensured adherence to policies and procedures.
  • Completed management training in food safety, rostering, and crew placement.

Education

Certificate III in Retail -

McDonalds

Certificate III in Education Support -

TAFE NSW

Certificate IV in Education Support -

TAFE NSW

Barista Course Training -

Skills

  • Team leadership and collaboration
  • Mentoring support
  • Effective communication
  • Customer service and administration
  • Conflict resolution
  • Strong work ethic
  • Reporting and documentation

Certification

  • Police Check
  • Full Driver's License
  • Comprehensive Car Insurance
  • Working with Children Check
  • NDIS Worker Check
  • First Aid & CPR (HLTAID009, HLTAID010, HLTAID011, HLTAID012)

References

Available upon request.

Timeline

Apprenticeship Assessment Services Consultant

MEGT
07.2024 - 05.2025

Centre Coordinator & Educator

Kids United OSHC
10.2023 - 07.2024

Youth Support Worker

Engage Abilities
09.2023 - 05.2024

Sales & Administration Assistant

Mitre10
01.2020 - 01.2021

School Learning Support Officer (SLSO)

Department of Education
01.2019 - 01.2023

Crew Trainer

McDonald's
01.2016 - 01.2020

Certificate III in Retail -

McDonalds

Certificate III in Education Support -

TAFE NSW

Certificate IV in Education Support -

TAFE NSW

Barista Course Training -

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