Lisa-Marie Dack
Melbourne,VIC
Summary
A dedicated and driven healthcare professional with extensive frontline emergency nursing experience, seeking a career transition into the sales or medical device industry. With a sincere passion and commitment for people, I thrive in an environment that seeks to achieve excellence in healthcare. Self-motivated with exceptional interpersonal skills, I have a strong proven ability to identify issues or problem areas and form innovative solutions. During my extensive clinical experience. Throughout my career I have played an active role in educating healthcare professionals in the use of medical devices as well as auditing pre-existing equipment in the clinical environment.
Overview
9
9
years of professional experience
Work History
REGISTERED NURSE
Northern Health
10.2023 - Current
- At present, I work on a permanent basis on Victoria's state-wide Virtual Emergency Department, often with in-charge responsibilities
- VVED is a public 24/7 service managing the care of non life-threatening emergencies in order to streamline care of patients with acute or sub-acute conditions & provide care in their own homes, whilst reducing unnecessary hospital transfers
- Triaging often above 700 patients on a daily basis, this job role requires pace, effective communication, thorough assessment skills in a virtual manner, IT proficiency, time management, patient education, and the ability to recognise and respond to acute deterioration
- I routinely work alongside a large medical team & Ambulance Victoria.
NURSE IMMUNISER
Telus Health
04.2023 - Current
- Seasonally administering the flu vaccine to members of the public at various large corporate companies such as Medibank, Services Australia, Slater & Gordon, the Federal Court and many others
- Practicing autonomously & being responsible for providing a service in which safety, education, cold chain management, and infection control measures are all adhered to.
- Managing adverse reactions
REGISTERED NURSE
Peter MacCallum Cancer Centre
10.2023 - 12.2023
- Caring for people through their cancer journey, from diagnosis and staging, to treatment and/or palliation
- Symptom management and comfort measures for terminally unwell patients
- Provided an holistic approach to care to manage multiple fears and concerns of patients, such as fertility preservation, physical, financial, social and emotional matters
- Provided treatment via CVADs, Ports, NGTs, PEG tubes in order to deliver treatment in the best effective way, whilst adhering to strict protocols, particularly when handling cytotoxic and/or hazardous medications.
- Provided support for patient' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
REGISTERED NURSE
Cornerstone Medical Recruiting
03.2021 - 05.2023
- Employed as a casual RN, I worked in several Emergency Departments across Australia
- As I have worked in large Indigenous communities as an RN, I have gained a strong sense of cultural safety and awareness for ATSI people, committing to providing services, care, education and respect whilst working to remove any barriers to optimal care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
CLINICAL CALL HANDLER
Fullerton Health
08.2020 - 10.2022
- Throughout the Covid pandemic, I worked as a member of the contact tracing system, regulated by the DHHS
- Conducted both inbound and outbound calls to members of the public identified as close contacts of suspected and/or confirmed cases of Covid and carried out in depth interviews to identify other people and places of concern and provide important information regarding effective isolation
- Other lines I worked on included 14-day clearance calls, mental health wellbeing check ins and interstate permit interviews
- The service later branched out into the Vic Covid Positive Pathways, which involved contacting positive cases to perform a triage- based assessment in order to stream them into a level of care, provide the most appropriate advice and where necessary have them referred to the most suitable health service
- After several weeks in this role, I was promoted to a team leader, with a wider role in managing the team.
NURSE IMMUNISER
Healthcare Australia
06.2020 - 07.2021
- Provided vaccines to the public to protect against COVID-19
- As the team leader of a group of five, my responsibilities included administrating vaccines, adhering to the cold chain management, consenting and consulting people with any questions/concerns, working closely with a first aid nurse, concierge and a clerk and ensuring prompt, safe and effective flow of aged care residents and facility staff members in the government roll out of the vaccination program.
REGISTERED NURSE
Royal Melbourne Hospital
08.2019 - 07.2021
- Confidently and decisively applied judgement to each patient's condition based on their vital signs, presenting complaints, medical history and performance of a thorough primary and secondary assessment
- Worked efficiently when under high pressure and always strived to provide optimum care to each person I had contact with, whilst adhering to the National Emergency Access Targets (NEAT)
- Advocated highly for my patients, particularly the vulnerable and at risk, ensuring strong collaboration with other team members such as care coordinators, mental health physicians and social workers
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Analysed data such as blood work, urinalysis, CXR interpretation, whilst providing a wide range of medications and analgesics, and always keeping the patient informed with each step of their experience in the department
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Completed a transition course with the clinical nurse educators, refreshing and advancing my skills and knowledge with fundamental aspects of emergency nursing such as ABG analysis, advanced life support, altered neurological states, sepsis management, major trauma, drug and alcohol addiction, mental health presentations and the care of the pregnant trauma patient.
REGISTERED NURSE
Healthcare Australia (Rural & Remote)
08.2017 - 08.2018
- Practiced as an RN on a rural contract in Moree, NSW where I was providing care in a significantly less equipped and resourced setting
- Strong initiative, escalation and critical thinking skills were applied throughout this time due to the frequent need to transfer critically sick patients to a larger facility and provide immediate care to prevent deterioration
- Practiced as a second hand in the Maternity Unit, assisting with the delivery of births and postnatal care.
- Provided direct patient care, stabilized patients, and determined next course of action.
REGISTERED NURSE
St James University Hospital, Leeds UK
09.2015 - 05.2017
- Delivered care to patients with conditions such as diabetes, degenerative diseases and metabolic disorders
- Heavily involved in the assessment, planning, implementation and evaluation of nursing care delivered to each patient, according to accepted practice standards
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Health promotion was a large percentage of my responsibilities, particularly to patients with chronic conditions to maintain their health
- Due to a 1:10 nurse to patient ratio, I developed excellent organization skills and time keeping, knowing how to escalate care and delegate jobs appropriately within the realms of my own and others competencies
- Further, I often took on the role of the Nurse in Charge, ensuring support was provided to all team members and facilitating patient flow.
Education
Certified Nurse Immuniser -
Australian College of Nursing (ACN)
Pharmacotherapeutics for Remote Area Nurses -
Centre for Remote Health
Bachelor of Science in Adult Nursing -
University of Leeds
06.2015
Skills
Advanced life support
Invasive procedures
Strong emotional intelligence
Ability to deescalate and re-direct crisis interactions to regain situational control
Proven ability to work autonomously and as a team player whilst under pressure
Ability to work collaboratively to meet KPIs
Excellent interpersonal skills with empathy and compassion
Vaccine administration
Diabetes management
Chest pain management
Skills Qualities
- Collaboration in a large multidisciplinary team in very dynamic and fast paced environments
- Proven ability to build rapport by tailoring communication style to suit colleagues and patients
- Advanced Life Support
- Invasive procedures such as NGT/IDC/IVC insertion/CVAD management
- Strong emotional intelligence with a proven ability to de-escalate and redirect crisis interactions to regain situational control
- Excellent interpersonal skills with empathy and compassion for people
- Wound assessment and management including VAC dressing
- Proven ability to work autonomously and as a team player whilst under pressure
- Ability to work collaboratively to meet KPIs
References
Available upon request
Timeline
REGISTERED NURSE
Northern Health
10.2023 - Current
REGISTERED NURSE
Peter MacCallum Cancer Centre
10.2023 - 12.2023
NURSE IMMUNISER
Telus Health
04.2023 - Current
REGISTERED NURSE
Cornerstone Medical Recruiting
03.2021 - 05.2023
CLINICAL CALL HANDLER
Fullerton Health
08.2020 - 10.2022
NURSE IMMUNISER
Healthcare Australia
06.2020 - 07.2021
REGISTERED NURSE
Royal Melbourne Hospital
08.2019 - 07.2021
REGISTERED NURSE
Healthcare Australia (Rural & Remote)
08.2017 - 08.2018
REGISTERED NURSE
St James University Hospital, Leeds UK
09.2015 - 05.2017
Certified Nurse Immuniser -
Australian College of Nursing (ACN)
Pharmacotherapeutics for Remote Area Nurses -
Centre for Remote Health
Bachelor of Science in Adult Nursing -
University of Leeds
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