Lisa-Marie Habkouk
Kariong,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Sales & Service Consultant
No1 Roofing & Building Supplies
03.2023 - Current
- Increased sales revenue by consistently providing exceptional customer service and identifying client needs.
- Consistently exceeded sales targets by implementing effective selling techniques and product knowledge.
- Streamlined internal processes for better efficiency in handling customer inquiries and order fulfillment.
- Negotiated favorable contract terms for customers, ensuring their satisfaction while maintaining company profitability.
- Implemented CRM tools to track client interactions, leading to improved account management strategies.
- Boosted repeat business rates by establishing trust with customers through consistent follow-up communication after-sales transactions.
- Leveraged strong networking abilities within target industries to generate qualified leads that converted into successful deals.
- Reduced order processing time by streamlining communication channels between sales staff members internally.
- Maintained a high degree of professionalism at all times when interacting with both external clients as well as internal colleagues throughout the sales process.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Equity Partner/Senior Property Manager
Rental Property Network
12.2021 - 10.2022
- Property acquisition process, Key storage + Management, End of month loan repayments, 24-hour-on-call, Part equity ownership of portfolio, Rent roll growth/ Business development, P&L management of portfolio to ensure successful service of loan repayments and overheads, Performed audits and deep document reviews to verify compliance with applicable laws, Took notes on interviews and other workplace investigations, compiled records, and organized documentation for cases, Investigated employment practices or alleged violations of laws to document and correct discriminatory factors, Interviewed persons involved in equal opportunity complaints to verify case information, Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
Senior Property Manager
Edge Realty
07.2019 - 12.2021
- Investigated and resolved any tenant complaints, Maintained building systems by working with maintenance services and supervised repairs, Established rental rates by surveying local rental rates and calculated overhead costs, Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight, Assessed market data to ascertain prospective development sites, Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs, Communicated effectively with owners, residents, and on-site associates, Collected and maintained careful records of rental payments and payment dates, Coordinated appointments to show marketed properties, Delivered emergency 24-hour on-call service for tenants on building issues, Promoted positive company and owner relationships through proactive attention to concerns, Analyzed and evaluated monthly and quarterly financial statements, Maximized rental income while minimizing expenses through effective planning and control, Generated leads for sales and rental properties through cold calls and referrals, Introduced and monitored effective lease renewal programs to maintain high occupancy rates, Oversaw and enhanced work of trades and team members to promote optimal efficiency and obtain necessary results.
Leasing Manager/ Property Manager
McGrath Estate Agents Central Coast
06.2016 - 06.2019
- Collected, completed, and processed lease applications, Monitored performance of individual leasing agents and coached on successful strategies, Conducted property showings to highlight features, answer questions and redirect concerns to close contracts, Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements, Managed daily and weekly marketing and leasing plans, Established key relationships with potential leasers and renters, Trained leasing professionals on regulatory requirements, company policies and office procedures, Procure and narrow down suitable tenants, Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution, Explained terms of lease and amounts to be paid by tenants, Developed and implemented tactical marketing plans, Managed leasing team of four, Report to business owners, Liaise with external stakeholders such as trades people.
Team Leader
The Supreme Pizza - Kariong
03.2012 - 06.2016
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service, Built strong relationships with customers through positive attitude and attentive response, Established open and professional relationships with team members to achieve quick resolutions for various issues, Led team of 10 members while providing exceptional customer service, Implemented new working processes to deliver multiple improvements, Manage staff rosters, Order stock, Stock rotation, Balancing register, Taking phone calls and in person orders, Liaise with product representatives.
Education
Cert IV in Property Services - Real Estate
Real Estate Institute of South Australia
Adelaide, SACert IV in Property Services - Real Estate
Tafe NSW
Gosford, NSWHigher School Certificate -
Kariong Mountains High School
Kariong, NSWSkills
- Advanced computer skills
- Team Management
- Administrative Leadership
- Vacancy Marketing
- Code Compliance
- Insurance Coordination
- Dispute Handling
- Operating Cost Tracking
- Sale and Rental Recordkeeping
- Maintenance Oversight
- Monthly Fee and Payment Collection
- Inspection Management
- Property Management Software Understanding
- Rent Collection
- Tenant Improvements
- Vendor Contracts
References
- Drew Doherty, Branch Manager, No1 Roofing & Building Supplies, 0415 870 879
- Moni Mazzeo, Principle, Rental Property Network, 0419 814 709
- Chris Tepper, Head of Operations/ Team Leader, Edge Realty, 0436 007 888
- Alison Hardie, Senior Property Manager, McGrath Estate Agents, 0402 414 261
- Kymba Zanker, Personal Referee, 0415 724 875
Timeline
Sales & Service Consultant
No1 Roofing & Building Supplies
03.2023 - Current
Equity Partner/Senior Property Manager
Rental Property Network
12.2021 - 10.2022
Senior Property Manager
Edge Realty
07.2019 - 12.2021
Leasing Manager/ Property Manager
McGrath Estate Agents Central Coast
06.2016 - 06.2019
Team Leader
The Supreme Pizza - Kariong
03.2012 - 06.2016
Cert IV in Property Services - Real Estate
Real Estate Institute of South Australia
Cert IV in Property Services - Real Estate
Tafe NSW
Higher School Certificate -
Kariong Mountains High School
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