Lisa-Marie Miller

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Controlled finances to lower costs and keep business operating within budget.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Launched quality assurance practices for each phase of development
• Coached new hires on company processes while managing employees to achieve maximum production.
• Pick, pack and ship Coats tyre equipment Spare parts, equipment and Accessories

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and pick ups
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Created invoices
• Scanned completed connotes to internal Track and Trace system

• Entered connotes, created manifests
• Answered incoming calls
• Entered pickups into online system
• Scanned connotes into internal system for online track and trace

• Communicated with team members to enforce deadlines and quality standards.
• Facilitated team productivity by providing strong leadership and surmounting challenges.
• Managed training and development.
• Evaluated current processes to develop improvement plans.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Produced weekly bulletins for branch network staff
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• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Assisted customers with compromised debit cards and issued new credentials.
• Audited fellow teller currency to contribute to dual-control procedures.
• Sold and cross-sold bank products to new and existing customers.
• Turned in excess cash to maintain drawer security.
• Removed mutilated currency from circulation.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.

• Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
• Operated photo department cash register to scan items and process checks and credit card transactions.
• Changed water and air filters on photo equipment to keep equipment in optimum condition.
• Developed and processed film and picture CDs and restored photos using Image Magic.
• Maintained chemical levels and solution integrity for automatic processors and hand development systems.
• Utilized Adobe Photoshop to perform photo editing, retouching and restoration.
• Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
• Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
• Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
• Provided high level of assistance to customers regarding special photo projects.
• Developed film and produced prints according to customer specifications.
• Processed and handled film, negatives and prints in accordance with quality standards.
• Performed opening and closing procedures to keep operations running smoothly.
• Assisted with operation of photographic processing machines and equipment to produce images and prints.
• Utilized problem-solving techniques to resolve issues with photographic processing machines.
• Accepted and completed in-person and online orders for photographs and photo merchandise.
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
• Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
• Managed escalated customer orders to meet aggressive deadlines and special orders.
• Implemented time-saving methods, which enabled photo lab to run more efficiently.
• Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
• Updated tags, displays and signage for special promotions.
• Set up and calibrated photographic processing equipment for optimal performance.
• Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
• Handled negative and photo processing, typically exceeding 5000 prints per week.

• Used hot and cold laminator
• Assessed customer needs and examined order contents to identify processing requirements and timelines.
• Examined developed prints to determine defects such as broken lines, spots or blurs.
• Operated photo department cash register to scan items and process checks and credit card transactions.
• Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
• Developed and processed film
• Maintained chemical levels and solution integrity for automatic processors and hand development systems.
• Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
• Maintained lab printers and processing equipment, ensuring proper functioning
• Provided high level of assistance to customers
• Developed film and produced prints according to customer specifications.
• Processed and handled film, negatives and prints in accordance with quality standards.
• Performed opening and closing procedures to keep operations running smoothly.
• Assisted with operation of photographic processing machines and equipment to produce images and prints.
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
• Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
• Managed escalated customer orders to meet aggressive deadlines and special orders.
• Implemented time-saving methods, which enabled photo lab to run more efficiently.

Operated photo department cash register to scan items and process checks and credit card transactions.

• Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
• Developed and processed film
• Maintained chemical levels and solution integrity for automatic processors and hand development systems.
• Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
• Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
• Developed film and produced prints according to customer specifications.
• Performed opening and closing procedures to keep operations running smoothly.
• Assisted with operation of photographic processing machines and equipment to produce images and prints.
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
• Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
• Managed escalated customer orders to meet aggressive deadlines and special orders.
• Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
• Set up and calibrated photographic processing equipment for optimal performance.
• Handled negative and photo processing,