Lisa-Marie Poniwas
Summary
Motivated and adaptable professional with a Bachelor of Social Work and experience across social services, customer service, hospitality and community-based programs. Skilled in communication, relationship building, organisation and working effectively under pressure. Known for a positive attitude, reliability and the ability to quickly adapt to new environments and challenges. Comfortable working both independently and as part of a team, with a strong commitment to delivering high-quality service and support. Currently in Australia on a Working Holiday Visa and open to a wide range of employment opportunities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Family Support Worker
Märkisches Sozial- und Bildungswerk e.V.
Cottbus, Germany
11.2024 - 05.2025
- Supported families and individuals facing challenging situations
- Managed client documentation and reports
- Worked independently and within multidisciplinary teams
- Maintained professional communication with clients and agencies
Customer Service Assistant
Fitness First
Cottbus, Germany
07.2021 - 08.2024
- Assisted customers and members
- Performed administrative tasks
- Worked in a fast-paced environment
Sports Program Assistant
SOS Children‘s Village
Cottbus, Germany
09.2023 - 06.2024
- Planned and delivered weekly sports activities for children
- Demonstrated leadership and organisational skills
- Worked independently and responsibly
Waitress
Seehotel
Burg, Germany
06.2020 - 06.2021
- Delivered customer service in a busy hospitality environment
- Worked efficiently under pressure
- Maintained high standards of cleanliness and organization
Education
Bachelor of Arts - Social Work
Brandenburg University of Technology (BTU)
Cottbus, Germany 10.2021 - 10.2024
Skills
- Physically fit and capable of manual labour
- Strong work ethic and reliability
- Teamwork and communication
- Customer service experience
- Time management
- Fast learner
- Problem-solving skills
- Working independently
- Adaptable and flexible
- Driver’s licence
- Child and family support experience
- Activity planning and organisation
- Administrative and documentation skills
- Case management
Timeline
Family Support Worker
Märkisches Sozial- und Bildungswerk e.V.
11.2024 - 05.2025
Sports Program Assistant
SOS Children‘s Village
09.2023 - 06.2024
Bachelor of Arts - Social Work
Brandenburg University of Technology (BTU)
10.2021 - 10.2024
Customer Service Assistant
Fitness First
07.2021 - 08.2024
Waitress
Seehotel
06.2020 - 06.2021