Lisa Martin
Summary
Professional Administration Officer with over 25 years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
30
30
years of professional experience
Work History
Civic Support Officer
Central Coast Council
08.2008 - Current
- Team member of Civic Support team, assisting with all Council meetings, LPP and Advisory Committee meetings
- Work with internal stakeholders mostly in the executive offices to ensure the team is delivering an excellent product to the Community
- Write Council reports within legislative requirements.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various departments.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
School Administrative Officer
Wadalba Community School
02.2008 - 07.2008
- Served as liaison between parents and students.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
Rail Operations Coordinator/Administration
Work Safe Pty Ltd t/a RRS Traffic Control
06.2005 - 02.2008
- Coordinating Protection Officers for Railway work, tender submitting, quoting, invoicing, new employees, typing, telephone answering, timesheets, collection and distribution of mail and general office duties.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Reception/Secretary
L A Commercial Pty Ltd
09.2004 - 02.2005
- Typing, Dictaphone Work, Collection and Distribution of Mail, Preparation of Contracts, Filing, Computer Data Entry, Reception Duties.
Clerk
Aubrey Brown Partners – Lawyers
10.1994 - 08.2004
- Invoicing, Typing, Filing, Reception, Telephone Answering Skills, Banking, Dictaphone Work, Petty Cash, Computer Data Entry, Settlements, Preparation of Contracts for Sale, Incoming and Outgoing Mail, Collection and Sorting DX obtaining Council Searches.
- Interacted with customers by phone, email, or in-person to provide information.
Clerk
Aubrey Brown Partners – Lawyers
04.1994 - 07.1996
- Invoicing, Typing, Filing, Reception, Telephone Answering Skills, Banking, Dictaphone Work, Petty Cash, Computer Data Entry, Settlements, Preparation of Contracts for Sale, Incoming and Outgoing Mail, Collection and Sorting DX obtaining Council Searches.
Settlement Officer
St George Bank Limited – Wynyard
07.1996 - 10.1996
- Attending upon settlements, Discharge and Incoming Mortgagee Documentation preparation.
Education
High School Diploma -
Trinity Senior High School
Wagga Wagga10.1993
Skills
- Organisation
- Customer Service
- Calendar Management
- Accounts receivable and payable
- Minute Taking
- Meeting Coordination
- Report Generation
Technology Skills
- InfoCouncil
- Oracle
- Kronos
- Word
- Excel
- Content Manager
- Invoicing and Receipting
Achievements Training Education
- Green Card, 2007
- Higher School Certificate, Year 12 – 1993, Trinity Senior High School, Wagga Wagga
- High School Certificate, Year 10 – 1991, The Entrance High School, The Entrance
Personal Referees
- Karen Saul, 13 Redmeyer Street, Shelly Beach, NSW, 2261, 0473 880 500
- Melina Smith, Crosby Crescent, Killarney Vale, NSW, 2261, 0434 254 446
Licence
1A – Own Car
Personal Information
- Citizenship: Australian
- Gender: Female
References
Rachel Gibson, Team Leader, Civic Support, Central Coast Council, 0418 624 476
Timeline
Civic Support Officer
Central Coast Council
08.2008 - Current
School Administrative Officer
Wadalba Community School
02.2008 - 07.2008
Rail Operations Coordinator/Administration
Work Safe Pty Ltd t/a RRS Traffic Control
06.2005 - 02.2008
Reception/Secretary
L A Commercial Pty Ltd
09.2004 - 02.2005
Settlement Officer
St George Bank Limited – Wynyard
07.1996 - 10.1996
Clerk
Aubrey Brown Partners – Lawyers
10.1994 - 08.2004
Clerk
Aubrey Brown Partners – Lawyers
04.1994 - 07.1996
High School Diploma -
Trinity Senior High School
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