Lisa May
Tamborine Mountain
Summary
With over twenty years experience in patient/client facing medical administration roles where I have gained a vast knowledge in customer/patient/client focused communication and rapport delivered with compassion, care, and respect. These roles have lead me to be able to work well under pressure in busy, or high stress environments whilst being able to problem solve and provide attention to detail in a calm and positive mindset
Overview
24
24
years of professional experience
Work History
Support Worker
Independent Disability Support Worker
Gold Coast, QLD
02.2024 - Current
- Assisting disability clients in daily living
- Aiding disability clients in accessing and connecting with their community
- Transporting clients to and attending medical appointments
- Administering of medications and notes
- General housekeeping and meal preparation
- Supporting emotional wellbeing
- Guidance and encouragement in achieving goals
Retail Worker
Vinnies
Tamborine Mountain, QLD
03.2023 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Hospital Administrator
Icon Cancer Centre
Brisbane, QLD
11.2013 - 03.2022
- Checked patients in and out for appointments
- Scheduled and followed up on patient treatments
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flow.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources
Medical Receptionist
Vision Eye Institute
Auchenflower, QLD
04.2010 - 03.2014
- Checked patients in and out for surgery
- Scheduled and followed up on patient appointments and payments
- Managed office phone lines and emails
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Informed patients of financial responsibilities prior to rendering services
- Conducted patient intake interviews to collect medical information and insurance details
- Maintaining patient sensitivity and confidentiality
Retail Assistant
Diva
MT Ommaney, QLD
08.2007 - 05.2011
- Built and maintained strong working relationships with team members
- Managed daily operations
- Engaged with customers
- Kept calm and applied strong problem-solving and interpersonal skills
- Resolved customer complaints
- Banking, settling eft pos, cash handling, reaching KPI targets, display, and stock management
Surgery Scheduler
City Eye Centre
Wickham Terrace, QLD
04.2002 - 05.2005
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Booked patient surgeries.
- Checked patient insurance and collected pre-authorizations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Arranged hospital admissions for patients as required
Assistant Clinic Manager
Body10
Ashgrove, QLD
05.2002 - 05.2003
- Developed relationships with healthcare providers to sustain strong referral pipeline
- Oversaw ordering, purchasing and maintenance of clinical equipment
- Tracked, organized and counted clinic stock and supplies
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
Clinic Receptionist
Clinical Beauty
Brisbane, QLD
05.2001 - 05.2002
- Checked patients in and out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists
- Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms.
- Carried out daily tasks by professionally communicating with physicians, nursing staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
Education
Reiki Master - undefined
13 Moons Healers Training
Samford03.2024
High School Diploma - undefined
Corinda State High School
Corinda11.1996
Skills
- 20 Years Medical administration experience
- Various medical Software programs
- Patient/Client Advocacy and privacy
- 8 months Disability Support work experience
- Excellent Verbal and Written Communication skills
- General house cleaning and meal preparation experience
- Customer service
- Reliability and punctuality
- Professional appearance
- Stock replenishment
- Payment processing
- Time management
- Workplace safety compliance
- Point of sale systems
Timeline
Support Worker
Independent Disability Support Worker
02.2024 - Current
Retail Worker
Vinnies
03.2023 - 12.2023
Hospital Administrator
Icon Cancer Centre
11.2013 - 03.2022
Medical Receptionist
Vision Eye Institute
04.2010 - 03.2014
Retail Assistant
Diva
08.2007 - 05.2011
Assistant Clinic Manager
Body10
05.2002 - 05.2003
Surgery Scheduler
City Eye Centre
04.2002 - 05.2005
Clinic Receptionist
Clinical Beauty
05.2001 - 05.2002
Reiki Master - undefined
13 Moons Healers Training
High School Diploma - undefined
Corinda State High School