Lisa McCarthy
Springfield Central,QLD
Summary
Dynamic Administrative Manager with a proven track record at Sec Tech Group, excelling in customer service and process improvement. Skilled in scheduling and multitasking, I fostered a positive work environment while enhancing team performance. My commitment to accuracy and effective communication consistently drove operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Administrative Manager
Sec Tech Group
Brisbane, QLD
09.2022 - Current
- Coordinated daily office operations, ensuring efficiency in administrative tasks and workflow.
- Trained and supervised administrative staff, fostering a positive work environment and professional growth.
- Served as the primary point of contact for internal and external inquiries, enhancing customer service.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Stay-at-Home Parent
Home Duties
Brisbane, QLD
03.2018 - 09.2022
Senior Beauty Therapist
Rejuvi Body Face Beauty
Brisbane, QLD
08.2016 - 03.2018
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Beauty Salon Manager
Shine Beauty
Brisbane , QLD
05.2015 - 09.2016
- Managed cash flow, business transactions, banking and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Recruited, trained and supervised 6 employees.
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw salon employee performance, facility cleanliness and sales.
- Organized promotions to boost service sales, achieving growth in revenues.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Senior Beauty Therapist
Shine Beauty
Gold Coast, QLD
03.2012 - 05.2016
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Created memorable customer experiences, adding bonus services to suit treatment during appointments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Kept detailed records of customer information and services provided to increase return customers.
- Met monthly targets to boost salon profits
Retail Assistant
Briscoe Homeware
New Zealand , Hawkes Bay
04.2006 - 01.2009
Education
Diploma - Beauty Therapy
N.Z Institute of Electrolisis And Beauty Therapy
Palmerston North, New Zealand2009
Certificate in Health Massage - Sport And Health Massage
EIT ( Eastern Institute of Technology)
Napier, Hawkes Bay New Zealand2008
High School Diploma -
Hastings Girls High School
Hawkes Bay, New Zealand2007
Skills
- Customer service
- Data entry accuracy
- Process improvement
- Account reconciliation
- Vendor negotiations
- Organisation and multitasking
- Scheduling and calendar management
References
References available upon request.
Timeline
Administrative Manager
Sec Tech Group
09.2022 - Current
Stay-at-Home Parent
Home Duties
03.2018 - 09.2022
Senior Beauty Therapist
Rejuvi Body Face Beauty
08.2016 - 03.2018
Beauty Salon Manager
Shine Beauty
05.2015 - 09.2016
Senior Beauty Therapist
Shine Beauty
03.2012 - 05.2016
Retail Assistant
Briscoe Homeware
04.2006 - 01.2009
Diploma - Beauty Therapy
N.Z Institute of Electrolisis And Beauty Therapy
Certificate in Health Massage - Sport And Health Massage
EIT ( Eastern Institute of Technology)
High School Diploma -
Hastings Girls High School