LISA MCCRAW
Mount Druitt,NSW
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
29
29
years of professional experience
Work History
Receptionist
New Dimensions Health Club
Mount Druitt, NSW
01.2011 - Current
- Customer Service, Membership consultant, Accounts follow-up, Ensuring clients are following OHS procedures, General cleaning and maintenance of machines and work areas.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Home Duties / student
01.2008 - 01.2011
Home Duties
01.2002 - 01.2005
Sales Assistant
Grace brothers
01.1999 - 01.2001
- Customer service, Cash register operation, Theft control, Banking, Answering telephone, Stock take and merchandising, Cleaning and tidying general work areas
Dental Assistant
Dr Andrew Cao Dental Surgery
01.1998 - 01.1999
- Assisting dentist with patients, Making appointments, Banking, Taking payments, Cleaning, sterilising equipment, maintaining
Customer service
Mc Donalds
01.1996 - 01.1997
- Customer Service, Food, Cash Handling, General cleaning
Full Time Student
01.2007
Sales Assistant
Rockmans Mount Druitt
01.2006
- Customer service, Cash register operation, Stock take, Cleaning
Customer Service
Appittitos
01.1999
- Customer service, Food Service, Cash register operation, Cleaning dishes, floors, work surfaces
Telemarketer
F.A.I Home Security
01.1997
- Work from a script and a list of contacts to promote products or services by telephone, Create interest in a product or service and secure a sale, Record changes to contact details on a database and note follow-up action
Education
Certificate of Completion - Medical Computing- Essentials For Receptionist
Wesley Institute of Training
Sydney, NSW06-2024
Certificate III - Health Administration
Wesley Institute of Training
Sydney, NSW05-2024
Statement of Attainment - Provide Cardiopulmonary Resuscitation
Catch Training
Sydney, NSW03-2024
Statement of Attainment - Provide Basic Emergency Life Support
Catch Training
Sydney, NSW03-2024
Statement of Attainment - Provide First Aid
Catch Training
Sydney, NSW03-2024
Certificate of Achievement - Basics of Reprocessing For Reusable Medical Device
National Hand Hygiene Initiative
Online01-2024
Certificate of Achievement - Basics of Infection Prevention
National Hand Hygiene Initiative
Online12-2023
01.2013
01.2009
01.2007
01.2006
01.2004
01.2001
Skills
- Customer Service
- Membership Consultant
- Accounts Follow Up
- Ensuring Clients are Following OHS Procedures
- General Cleaning and Maintenance of Machines and Work Areas/Surfaces
- Cash Register Operation
- Stock Take
- Dusting and Polishing
- Theft Control
- Banking
- Answering Telephone
- Stock Take and Merchandising
- Cleaning and Tidying General Work Areas
- Food Service
- Assisting Dentist with Patients
- Making Appointments
- Taking Payments
- Cleaning and Sterilizing Equipment
- Telemarketing
- Creating Interest in a Product or Service
- Recording Changes to Contact Details
- Customer Service in a Fast Food Setting
- Cash Handling
- First Aid
- Makeup Services
- Beauty Services
- Fitness Training
- Medical Terminology and Reception
- Clerical Support
- Scheduling
- Data Entry
- Administrative Support
- Mail handling
- Multi-line telephone skills
- Organization skills
- Documentation And Reporting
- Multitasking and prioritization
References
Referees are available upon request.
Timeline
Receptionist
New Dimensions Health Club
01.2011 - Current
Home Duties / student
01.2008 - 01.2011
Full Time Student
01.2007
Sales Assistant
Rockmans Mount Druitt
01.2006
Home Duties
01.2002 - 01.2005
Sales Assistant
Grace brothers
01.1999 - 01.2001
Customer Service
Appittitos
01.1999
Dental Assistant
Dr Andrew Cao Dental Surgery
01.1998 - 01.1999
Telemarketer
F.A.I Home Security
01.1997
Customer service
Mc Donalds
01.1996 - 01.1997
Certificate of Completion - Medical Computing- Essentials For Receptionist
Wesley Institute of Training
Certificate III - Health Administration
Wesley Institute of Training
Statement of Attainment - Provide Cardiopulmonary Resuscitation
Catch Training
Statement of Attainment - Provide Basic Emergency Life Support
Catch Training
Statement of Attainment - Provide First Aid
Catch Training
Certificate of Achievement - Basics of Reprocessing For Reusable Medical Device
National Hand Hygiene Initiative
Certificate of Achievement - Basics of Infection Prevention
National Hand Hygiene Initiative
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