Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa McLaren

WANTIRNA SOUTH,VIC

Summary

Experienced and Dedicated Cardiac Medical Administration Officer seeking to excel in a Leadership Role that offers professional challenges utilizing interpersonal and problem -solving skills to achieve excellent service.



Overview

15
15
years of professional experience

Work History

Acting Lead of Test Bookings, Ambulatory Services

Monash Health
11.2023 - Current
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Training Administration Officers, new and established to deliver accurate completion of bookings within time frames.
  • Oversee resolutions of problem solving and repair errors.
  • Update team rosters with sick leave, annual leave, changes to role responsibility and work hours.
  • Provide support in implementing changes, ensuring high level of customer service for internal and external stakeholders.
  • Ensure policies and procedures are followed, implement strategies to improve outcomes in consultation with Administration Manager.


Medical Administration Officer

Monash Health
10.2013 - Current
  • Accurate making of patient test and clinic appointments.
  • Excellent data entry when processing patients onto Cardiology Systems.
  • Excellent customer service, reliable and exceptional organisational skills.
  • Professional manner in all aspects of dealing with the public and medical staff, including complaints and enquiries.
  • Distributing all results either electronically or by post to internal or external providers.
  • Reception duties, involving phone enquiries, filing and sending letters.
  • Ad Hoc duties required by an Administration Officer e.g.: Booking interpreters, keeping stationery up to date and taking messages.

Ward Clerk/Receptionist

Monash Health
03.2013 - 10.2013
  • Clerical Support: Answering phones, sorting ans distributing mail, photocopying, faxing and emailing documents in relation to ward/clinic requirements.
  • Ward Duties : Greet patients and visitors, answer enquiries, organise appointments and book transport for patients.
  • Patient Duties : Ensuring records and files are up to date, filing patient documentation. Keeping patient changes and other duties as required by ward.

Medical Receptionist

Healthscope
07.2008 - 10.2012
  • Photocopying, Cleaning of rooms and waiting area, answering phones, taking messages.
  • Managing incoming and outgoing mail, email and faxes.
  • Updating and filing medical records, preparing patient records for consultations and file after use, organise pathology records for checking, complete daily sheets.
  • Prepare examination rooms.
  • Billing patients, issue invoices ans receipts, maintaining petty cash, prepare banking.
  • Complying with OHS policies ans resolving complex problems.
  • Sterilization of instruments.
  • Processing Eftpos transactions, liasing with third party enquiries and payments e,g,: Workcover, CGU, QBE and TAC.

Education

No Degree - Advanced Medical Reception/Terminology

Mulgrave Neighbourhood House
Mulgrave, VIC
11.2007

No Degree - Medical Computing

Victorian Healthcare Training
Melbourne, VIC
10.2007

Skills

  • Strong Leadership across Test Bookings team
  • Excellent problem solving
  • Ability to build strong relationships within the team
  • Excellent communication and Time Management skills
  • Striving to improve excellence through leadership and mentoring staff
  • Experienced computer skills with EMR, SMR,IPM,Healthtrack,Cardiobase, Word, Outlook, Excel

Timeline

Acting Lead of Test Bookings, Ambulatory Services

Monash Health
11.2023 - Current

Medical Administration Officer

Monash Health
10.2013 - Current

Ward Clerk/Receptionist

Monash Health
03.2013 - 10.2013

Medical Receptionist

Healthscope
07.2008 - 10.2012

No Degree - Advanced Medical Reception/Terminology

Mulgrave Neighbourhood House

No Degree - Medical Computing

Victorian Healthcare Training

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Lisa McLaren