Lisa Mete
Chermside,QLD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
01.2024 - Current
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Developed and implemented strategies to minimize customer wait times.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Head Cook
Nau Mai Takeaways
01.2019 - 01.2024
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
Costume Assistant
Paetuia Studio
01.2021 - 01.2022
- Sorting materials/fabrics and sending of two studios (Akl to Wanganui)
- Greeting the cast and crew letting them know their fixing times
- Organize fitting rooms
- Taking measurements
- Building the costumes and props
- Back stage keeping time management making sure they are dressed and ready to go out
- Communicating with costume and stage managers
Artist Liaison
Sound Valley
01.2021 - 01.2021
- Organized Artist
- Setting up the green room for artist
- Checking off their hospitality Riders
- Checking artist in and going over their run sheet
- Transporting the artist to and from the stage
- Having their food ready after their set
- Transport back to accommodation if needed
- Communicating with stage manager
- Organize the after party
Caregiver (Mental Health)
Assisst
01.2019 - 01.2021
- Day to day care of client
- Social worker: helped to implement a plan especially for the child/youth, keep their social worker informed on behaviors, specific requirements, concerns, and progress
- Counselor: some needed extra support, we would take them to their appointments
- Caring for client with high and complex needs, and implementing intensive care plans
- Providing day support for children not currently attending school
- Working in residential homes to provide care to young people
- Working in schools to provide teacher aid support
- Liaising with professionals (CYF, psychologists, counselors, schools, GS)
Loader 1
Air New Zealand
01.2011 - 01.2019
- As a loader we needed to have strong organizational and time management skills to meet the demand of the aircraft, so it gets out on time, we also need to be able to work well either in a team or independently
- Being proactive and professional when interacting with customers
- Perform aircraft handling duties such as overnight tie downs, marshaling, connecting GPU to aircraft, Transporting bags from aircraft to arrivals
- Working together to ensure OTP also safe transport of baggage and or cargo
Operations Manager
Tamaki Heritage Village
01.2006 - 01.2010
- Cast Manager – organizing cast of 62 for daily shows, rosters etc
- Time sheets and processing pays for cast members
- Costumes – making, dressing, alterations, and maintenance
- Ticket box – taking all payments from guests on arrival
- Overall running of the show
- Relief reception in main office, reservations, payments etc
- Bar Manager (when required) in our licensed restaurant and bar
- Reports – sending monthly reports to directors meeting
- Facilitate management team meetings
Store Manager
Naumai Store
01.1998 - 01.2004
- Sole Responsibility of shop
- Retail selling
- Stock purchasing
- Site inspections
- Stock taking
- Reconciliation
- General customer service
Skills
- Meal preparation
- Food storage
- Verbal and written communication
- Food preparation
- Food safety
- Cost control
Certification
- First aid certificate level 2
- National Certificate in Computing
- Visual Merchandising (Unit 419)
- Armed Hold-Up Safety
- Practical Business
- First Aid
- Kiwi Host
- 100% Customer Training Service
- Essential Workplace Skills
- National Certificate in Computing level 2
Timeline
Passenger Service Agent
Menzies Aviation
01.2024 - Current
Costume Assistant
Paetuia Studio
01.2021 - 01.2022
Artist Liaison
Sound Valley
01.2021 - 01.2021
Head Cook
Nau Mai Takeaways
01.2019 - 01.2024
Caregiver (Mental Health)
Assisst
01.2019 - 01.2021
Loader 1
Air New Zealand
01.2011 - 01.2019
Operations Manager
Tamaki Heritage Village
01.2006 - 01.2010
Store Manager
Naumai Store
01.1998 - 01.2004
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