Lisa Michelle Cullen

• Company Overview: an organization that supports children, young people, and families.
• My current position at OzChild requires me to work with children and young people placed in the care of a family member by Child Protection.
• This requires me to engage with children and their families (who are parenting and caring for them) to identify risks and provide the necessary supports.
• I also advocate, case note using department computer systems, (Microsoft, Outlook, and Excel), whilst also completing reports for Child Protection.
• Whilst this requires multitasking in a fast-paced environment, I have been recognised for my organisational skills which come from 15 years of administration experience.
• Additional qualities include my calmness, can do attitude, teamwork, problem solving, willingness to engage and to learn new ways.
• Whilst performing my duties, I am required to follow the current government legislations, policies and acts pertaining to children and young people and I am therefore competent in working within a policy and procedures framework.
• An organisation that supports children, young people and families
• My life experience which includes living overseas for 9 years in Asia (China/Singapore) has enabled me to engage, accept and embrace people from different backgrounds, cultures, ethnicities and diversities. Hence this seen me holding the CALD portfolio for many years till I changed to my current role as a specialised therapeutic Family Support Worker.
• I am able to quickly build rapport and confidence with clients and colleagues.
• I am an active listener and communicate with others in a way that they feel heard, bearing no judgement, respect their values, individuality, and most of all promote and encourage them to gain self-confidence.
• I am passionate about continuing to work with young people within our communities, with the hope that they can have the opportunity to achieve their goals and ambitions.
• I have extremely strong administration and organisational skills which I would love to use in an environment that values cultural diversity and inclusion.

Supported females from diverse ethnic and cultural backgrounds, including Aboriginal and Torres Strait Islanders.

Advocated for young, high-risk females and mothers from traumatized backgrounds.

Facilitated referrals to relevant support services for comprehensive assistance.

Delivered emotional and counselling support to young females experiencing PTSD and mental health challenges.

• Supported women from CALD backgrounds in outpatient clinics through effective communication.
  Addressed concerns with respect and promptness, ensuring cultural appropriateness.
  Fostered a welcoming environment to make patients feel heard and valued.

• Managed daily office operations, including filing, supply ordering, and meeting space setup.
• Answered incoming calls, transferred callers, and recorded messages for staff members.
• Provided executive support by scheduling appointments and organizing travel arrangements.
• Oversaw distribution of incoming mail, faxes, and packages to respective departments.
• Maintained cleanliness and organization of reception area to create a professional environment.
• Executed data entry tasks into company databases to ensure accuracy of information.
• Prepared various documents, including reports and contracts, utilizing Microsoft Office Suite applications.