Summary
Overview
Work History
Education
Skills
Education Courses
Certification
Timeline
Generic

Lisa Miles

Victoria Point,Australia

Summary

Dynamic IT Support Specialist with a proven track record at Goodstart Early Learning, excelling in child safety assessments and regulatory compliance. Demonstrated exceptional customer service and software troubleshooting skills, effectively resolving complex issues while ensuring seamless interactions. Committed to fostering team collaboration and achieving high standards in data management.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Solution Centre Support IT Support Safety Support Xap Care Specialist

Goodstart Early Learning
01.2018 - Current
  • Helped resolve daily questions from 660 childcare centers.
  • Monitored safety concerns in centers, aiding assessment of at-risk children.
  • Ensured seamless customer interactions through effective communication.
  • Ensured compliance with privacy standards in 660 facilities throughout Australia.
  • Handled diverse technical issues.
  • Facilitated vendor communication to address software issues.
  • Recorded every call in Marvel for accurate KPI reporting.
  • Demonstrated compassion to centers affected by emergencies such as floods, COVID, and child harm.
  • Completed training in CPR techniques.

Office Admin/Sales Support

Ritemate Workwear
04.2016 - 01.2018
  • Customer Support enquiries
  • Ordering company stock/invoicing
  • Handling returns and customer complaints
  • Email and online ordering and enquiries
  • Banking
  • Filing
  • EFTPOS payments
  • Training reception staff
  • Training manuals

IT Technician/ Scaffolder

Perpetual Scaffolding
08.2015 - 04.2016
  • General desktop break fix hardware support
  • Advise and negotiate with fellow staff
  • Support and administer software applications
  • Support Windows XP & 7 computer environments
  • Installation and setup of various hardware including barcode scanners, printers, desktop computers, laptops and monitors etc
  • Customer interaction
  • Rapidly acquiring knowledge of a new and different environment
  • Working and completing tasks to a deadline
  • Answering telephone calls from customers
  • Scaffolding on many sites during my time at the company
  • Making sure sites are safe and secure for work to continue safely
  • White card construction accredited

Help Desk Support

WorkCover QLD
01.2010 - 08.2015
  • Answering telephone calls from internal customers
  • Working and completing incidents to competing deadlines, prioritising on impact to business
  • Exceeding set KPI’s
  • Documentation of processes and procedures in an ITIL aligned helpdesk
  • Taking ownership of an incident from the time it is raised till resolution, ensuring that it is actioned in a timely manner without breaking any SLA agreements in place
  • Escalating where necessary
  • Provide input in team meetings and discussion groups
  • Providing a high level of IT Support to customers
  • Analysing service requests relating to an IT environment
  • Advise and negotiate with fellow staff and customers
  • Support and administer various software applications, in house and 'off the shelf'
  • Support Windows XP, 7 & 8 computer environments
  • Installation of various software and peripherals
  • Working in a team environment
  • Rapidly acquiring knowledge
  • Testing new functionality for CPIS (in house system) and liaising between the business and developers to get fixes or changes to be made
  • On-Call, low level batch monitoring
  • User account management
  • SharePoint Support

Support Analyst

Super Amart
01.2006 - 01.2010
  • Answering telephone calls from internal customers
  • Assisting with various computer and printing issues
  • Documentation of processes and procedures
  • Training and mentoring of new staff
  • Taking ownership of an incident from the time it is raised till resolution, ensuring that it is actioned in a timely manner
  • Provide input in team meetings and discussion groups
  • Providing a high level of IT Support to customers

Office Administrator

Super Amart
01.2002 - 01.2006
  • Answering telephone enquiries
  • Providing a high level of customer service to internal clients and retail customers
  • Complaints handling from customers
  • Product ordering and invoicing
  • Cash handling
  • Performing banking and payroll duties
  • General office duties including typing letters, memos, reports, filing, calendar management etc

Sales Assistant

Impact Haircare
01.1998 - 08.2002
  • Answering front counter telephone enquiries
  • Providing a high level of customer service to clients
  • Cash and EFTPOS sales
  • Appointment bookings
  • Diary management
  • Stock control and ordering
  • Store Displays

Education

Secondary - Successful completion of Year 12

Skills

  • Child safety assessment
  • Regulatory compliance
  • Data management
  • Software troubleshooting
  • Customer service
  • Team collaboration

Education Courses

Successful completion of Year 12, Introduction to Pharmacy, Introduction to Beauty, Diploma in beauty therapy

Certification

  • Working with children- Blue card
  • CPR
  • Construction- white care

Timeline

Solution Centre Support IT Support Safety Support Xap Care Specialist

Goodstart Early Learning
01.2018 - Current

Office Admin/Sales Support

Ritemate Workwear
04.2016 - 01.2018

IT Technician/ Scaffolder

Perpetual Scaffolding
08.2015 - 04.2016

Help Desk Support

WorkCover QLD
01.2010 - 08.2015

Support Analyst

Super Amart
01.2006 - 01.2010

Office Administrator

Super Amart
01.2002 - 01.2006

Sales Assistant

Impact Haircare
01.1998 - 08.2002

Secondary - Successful completion of Year 12

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Lisa Miles