Summary
Overview
Work History
Education
Skills
Hobbies
Work Preference
Work Availability
Quote
Software
Interests
Accomplishments
Timeline
AdministrativeAssistant

Lisa Milkins

Wonthaggi,VIC

Summary

Accomplished Clerical Subject Matter Expert and IPM Lead at Bass Coast Regional Health, I leveraged strong analytical skills and a customer-focused approach to enhance system efficiency and user satisfaction. By developing innovative training materials and fostering a culture of continuous improvement, I significantly contributed to process optimization and team development. My strategic thinking and creative solutions have consistently driven project success and professional growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Clerical Subject Matter Expert and IPM Lead

Bass Coast Regional Health
03.2022 - Current
  • Mentored team members, contributing to their professional growth and development by training IPM, MasterCare and EMR programs
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement, by developing Tip Sheets on how to use IPM, MasterCare and EMR programs
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Collaborated with management to identify and prioritize new development concepts.
  • Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Improved user productivity and efficiency through system training and support, overseeing and fixing the Clerical and Clinician errors
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Improved system performance by eliminating operational gaps and software bugs.

Data Systems Administrator (Long Service Leave)

Bass Coast Health
11.2022 - 03.2023
  • Submitted and Extract to the Health Dept for the Victorian Emergency Minimum Dataset (VEMD)
  • Collecting Data from the Agency Information Management System (AIMS) for the Urgent Care Centre (UCC)
  • Ensured data integrity with thorough monitoring and troubleshooting of databases and servers.

ED Ward Clerk

Bass Coast Health
06.2016 - 03.2022
  • Contributed to positive patient experiences by greeting patients warmly upon arrival at the ED ward.
  • Participated in ongoing professional development opportunities to remain current on industry best practices and improve performance as an ED Ward Clerk consistently.
  • Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
  • Aided in reducing patient anxiety by providing support and answering any questions they had during their stay in the ED ward.
  • Assisted in optimizing bed utilization through real-time tracking of bed availability, discharge schedules, and pending admissions.
  • Supported hospital operations by diligently completing administrative tasks such as filing paperwork, emailing referrals for future appointments
  • Contributed to team efficiency by cross-training in various departmental roles when necessary, increasing overall versatility within Bass Coast Hospital.
  • Maintained a clean and organized work environment, facilitating efficient workflow for the entire ED team.
  • Utilized multiple PC applications throughout day. (IPM EMR and Mastercare)
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.

Aged Care Worker

Opal Seahaven
02.2012 - 12.2016
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Continually updated knowledge in aged care practices by attending professional development courses regularly.
  • Provided emotional support to families during difficult times.
  • Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
  • Liaised effectively with multidisciplinary teams, ensuring comprehensive care coordination for each resident.
  • Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Retail Manager

Big W
07.2005 - 02.2012
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created employee schedules to align coverage with forecasted demands.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Answered questions about store policies and addressed customer concerns.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Certificate III in Aged And Community - Aged And Community

Chisholm Institute
Wonthaggi, VIC
01.2003

Skills

  • Training and mentoring
  • Strong analytical skills
  • Customer Focus
  • Creative solutions
  • Strategic Thinking
  • Process Improvement
  • Audit reporting
  • Idea Development and Brainstorming

Hobbies

  • Spending time with my grandchildren
  • Hiking
  • Getting away with my husband camping
  • Travelling

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Company CultureWork-life balancePaid sick leaveCareer advancementPaid time offFlexible work hoursWork from home optionPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

IPM-Inpatient Manager

EMR-Electronic Medical Records

Mastercare

HDSS- Health Data Standards and Systems

Health Collect Portal

Interests

Camping

Hiking

Travelling

Accomplishments

  • Joining the Informatics team. Including being the lead for EMR clerical training and developing the ward clerk forums
  • Joining the Informatics team where I can help with Including: provide clerical leadership and clerical training modules
  • Seconded into the VEMD data role for LSL replacement. Including: Data submission, Error Corrections and submissions to the Department of Health for the end of month data
  • Build capability in the ward clerk to identify basic solutions

Timeline

Data Systems Administrator (Long Service Leave)

Bass Coast Health
11.2022 - 03.2023

Clerical Subject Matter Expert and IPM Lead

Bass Coast Regional Health
03.2022 - Current

ED Ward Clerk

Bass Coast Health
06.2016 - 03.2022

Aged Care Worker

Opal Seahaven
02.2012 - 12.2016

Retail Manager

Big W
07.2005 - 02.2012

Certificate III in Aged And Community - Aged And Community

Chisholm Institute

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Lisa Milkins