Lisa Mitchell
Collaroy,NSW
Summary
National Business Development Manager enthusiastic about building a strong network of contacts across various industries and sectors, attracting new clients, managing and retaining existing relationships, and driving sustainable financial growth.
Experience in accounts and administration, sales, customer service, office management and retail.
A strong focus on diversity and inclusion as well as a sustainable future is a passion of mine particularly working in a not-for-profit Social Enterprise organization.
An outgoing and approachable individual with a friendly and caring nature, who enjoys interacting with others and working in a team environment. Exhibits self-reliance and competency along with a strong work ethic.
Overview
29
29
years of professional experience
1
1
Certification
Work History
National Business Development Manager
Dyirranga Ltd And LCS Electrical & Data
01.2023 - 04.2024
- Managed a diverse portfolio of clients, ensuring high levels of satisfaction through attentive service.
- Facilitated business by implementing practical networking techniques.
- Delivered engaging presentations at industry events and contributed to networking events and trade shows, showcasing our products and services and gather industry intelligence.
- Visiting High Schools and encouraging youth to pursue a career in the construction industry both males & females of all ethnicities
- Cold email introductions to potential clients / target markets
- Follow up prospects and turn leads into loyal customers
- Build and maintain customer connections through lunches, dinners or other social gatherings
- Plan travel, including flights and accommodation and ground transportation
- Event management including conferences, functions and team events
- Schedule meetings and manage calendars
Accounts and Administration Assistant
LCS Electrical & Data
05.2022 - 01.2023
- Prepared itemized invoices to customers, with documented account updates.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Input vendor invoices and applied proper codes to keep records organized and easily searchable.
- Input financial data and produced reports using Simpro (Trade business management software) and developed an increased efficiency with MYOB.
- Input employee expenses, and timesheets
- Processed sub-contactor invoices and timesheets
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Performed administrative and clerical duties such as word processing, data entry, emailing and copying.
Office Manager
Structural Creations Landscapes Pty Ltd
07.2000 - 12.2022
- Controlled finances to lower costs and keep business operating within budget.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assisted in the preparation of monthly financial statements to provide insight into company performance.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Ensured prompt payment of invoices to minimize late fees
- Used accounting software Xero for payroll administration functions - updating employee files with new details such as changes in address, salary levels, leave balances and employee hours
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Verified timekeeping records and handled any discrepancies with employees.
Retail Store Manager
Stapleton Jewellers
11.2013 - 05.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on trends and product offerings
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Implemented new seasonal displays, promotions and store layout changes.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Sales Associate
Amber Tiles
03.2010 - 04.2013
Administration & Logistics Officer
Solution 6 Accounting Software
04.1995 - 07.2000
Education
Narrabeen Sports High School
North Narrabeen, NSW1995
Skills
- Valid NSW driver's license
- Relationship Building
- Social Media Marketing
- Presentation Skills
- Industry Networking
- Superb Customer Service
- Strong Work Ethic
- Attention to Detail
- Dedicated Team Player
- Administrative Support
- Travel Coordination
- Calendar Management Proficiency
Certification
- Work Health & Safety General Construction Induction RTO800381
- Working With Children Check WWC2698022E
References
Dyirranga and LCS Electrical & Data
Mark Strachan - Director and Operations Manager 0919 441 417
Dyirranga and LCS Electrical & Data
Samantha Wanders - Accounts Manager and Financial Controller 0432 956 729
Scott McCartney - Founder of Yearn, Director of Dyirranga & Ex CEO of Kinaway Chamber of Commerce 0424 944 366
Sam Elliot - Former Master Jeweller at Stapleton Jewellers 0402 775 911
Timeline
National Business Development Manager
Dyirranga Ltd And LCS Electrical & Data
01.2023 - 04.2024
Accounts and Administration Assistant
LCS Electrical & Data
05.2022 - 01.2023
Retail Store Manager
Stapleton Jewellers
11.2013 - 05.2019
Sales Associate
Amber Tiles
03.2010 - 04.2013
Office Manager
Structural Creations Landscapes Pty Ltd
07.2000 - 12.2022
Administration & Logistics Officer
Solution 6 Accounting Software
04.1995 - 07.2000
Narrabeen Sports High School
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