Lisa Moore

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols and procedures
• Removal and proper disposal of trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance and cleanliness at all times
• Reporting of maintenance issues
• Use of time management skills to provide a professional, exceptional level of cleaning at an consistent level
• Knowledge of chemicals, their uses and implementing of efficient cleaning methods to meet deadlines and stay safe.
• Face to face interaction and complaint resolution with guests.
• Daily stocktaking and ordering as needed to enable to maintain sufficient stock of all products needed to perform duties
• Following of processes and policies as per organisational protocols.
• Ability to take directions and execute tasks within a timely manner as directed.
• Ability to work autonomously and as part of a team as required
• Attention to detail
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

• Assisted with luggage handling, valet services and concierge services.
• Upheld hotel policies and procedures by providing high level of customer service.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Created welcoming and comfortable environment for guests.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.

Shift work Relief and On-Call agency Nursing shifts including mornings, afternoon and nights across a rotating roster

Provision of all aspects of nursing in all environments within the health industry extensive knowledge of:

occupational health and safety and;

Infection control requirements.

Roles and positions held;

Nurse / Carer

Kitchen hand

Cook

Laundry attendant

Cleaner

Administator/receptionist duties