LISA MOORES
Latham,ACT
Summary
Dedicated advocate for empowering individuals to succeed and thrive, seeking employment that offers challenge and reward. Deep passion for the Community Service Sector, aiming to advance career and make a difference in people's lives. Strong communication and advocacy skills, consistently striving for the best outcomes for stakeholders, clients, and employers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aged Care Volunteer Co-ordinator
MSPLUS
08.2024 - 02.2025
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
- Obtain referrals from Auspices and providers to maintain and provide effective and suitable recipients for Volunteers.
- Network with Age care providers and or Lifestyle Coordinator to provide suitable matches for long term connection.
Rent Service Specialist/Client Liaison Officer
Argyle Housing
08.2023 - 08.2024
- Company Overview: argylehousing.com.au
- Maintain and Monitor Client arrears portfolios, adhering to KPI's Projections
- Contacting clients and brokerage services to assist clients to maintain arrears
- Maintaining accurate client on CRM systems including MRI and Complispace
- Assist Client Services with application for tribunal hearings
- Prepare letters and legal communication
- Rental reviews - Completion of income information and data entry of all tenants within a profile
- Also included -obtaining employment and income information from other business platforms E.g
- Centrelink, Department of Veterans affairs
- Leasing with other community service providers for support services and actioning support plans for tenants
- Maintenance requests and follow ups
- Telephone and reception inquiries
- ADHOC tasks as required
- Good Networking skills
- Argylehousing.com.au
Applications Officer
The Salvation Army
02.2020 - 08.2021
- Application of No Interest Loan Scheme
- Financial venting process including vetting bank and other financial requirements
- Sourcing and applying for discounted rates of goods and services for applicants
- Intake & First point of contact - Intervention for people seeking emergency funds
- Receiving inquiries from stakeholders/government departments on application processes and timeframes
- Assisting stakeholders with presentations and information sessions
- All telephone enquiries
Administration Officer ASO level 3
ACT Government, Professional Development Centre
02.2019 - 04.2020
- Administration - Capabiliti/HPE Content Manager data entry
- Helping to set training schedules using Excel and outlook booking systems
- Overseeing the daily running of the ACT Government - Professional Development Centre
- Receiving inquiries from stakeholders/government departments
- Stock inventory
- IT issues- Including computer testing, stock compliance and audits, assistance with VR setups - Directing IT issues to appropriate contractors
- Room setup and centre maintenance
- Assisting trainers and stakeholders with presentations and training sessions
- Bookings - Including Minister functions and catering to special requirements
- All telephone enquiries
- Complaints resolution and handling
Education
Certificate IV - Family and Community Services
Canberra Institute of Tech
Canberra, ACT11.2017
Certificate IV - Community Development
Canberra Institute of Tech
Canberra, ACT11.2017
Year 11 Completed -
Hawker Collage
Canberra, ACT12.2000
Skills
- Exceptional Communication
- Great Customer Service Skills
- Administration experience
- Client Retention Strategies
- Follow-up skills
- Critical Thinking
- Active Listening
- Problem Resolution
- Microsoft Excel
- Document Control
- Data Entry experience
- Call center experience
- Computer Proficiency
- Product Knowledge
- Conflict Resolution
- Client Relations
- Case management experience
- Money handling abilities
- Team Development
- Filing
- Administrative Support
- Project management abilities
- Information Security
- Conflict Mediation
- De-Escalation Techniques
- Training development aptitude
- Report creation
- Trim
- Capability
- MRI
- Property Me
- CRM system proficiency
Certification
- First Aid Certification
- ACT Driver's License
Timeline
Aged Care Volunteer Co-ordinator
MSPLUS
08.2024 - 02.2025
Rent Service Specialist/Client Liaison Officer
Argyle Housing
08.2023 - 08.2024
Applications Officer
The Salvation Army
02.2020 - 08.2021
Administration Officer ASO level 3
ACT Government, Professional Development Centre
02.2019 - 04.2020
Certificate IV - Community Development
Canberra Institute of Tech
Year 11 Completed -
Hawker Collage
Certificate IV - Family and Community Services
Canberra Institute of Tech
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