Lisa Moran
HUNTINGDALE,WA
Summary
Experienced office administrator with a proven track record in thriving office environments. Demonstrated proficiency in administration and data entry, operating independently to ensure smooth operations. Seeking a rewarding and challenging position to leverage extensive experience in various service industries, utilizing strong administrative, computing, organizational, and communication skills.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Fresh Frontier Pty Ltd.
04.2015 - 11.2023
- Preparing correspondence to key clients, organising daily logistics, generating reports for daily production, investigating and resolving customer complaints, ordering stationary and equipment, monthly stock take of goods, responding to queries from existing and new clients, data entry and invoicing.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Customer Service Manager
GA Zimbulis & Sons
01.2010 - 01.2014
- Preparing correspondence to key clients, preparing weekly rosters, organising employee duties, investigating customer complaints, ordering stationary and equipment, monthly stocktake, responding to queries, Safety Committee Member, minute taking in managerial and staff meetings, new staff inductions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Customer Service Officer/Invoicing Clerk
GA Zimbulis & Sons
01.2008 - 01.2010
- Data entry, taking phone, fax, email orders, communicating with customers, producing run sheets, problem solving, organising and scheduling country orders, invoicing orders, manifests/con-notes, general office duties.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
Receptionist
GA Zimbulis & Sons
01.2006 - 01.2009
- Respond to counter and telephone enquiries from clients, filing and data entry, input credit notes into OSCAR system, enter orders into OSCAR system from orders faxed, emailed or over the phone.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
01.2013
01.2013
01.2012
01.2012
01.2012
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Adherence to high customer service standards
- MS Office
- Relationship Building
- Deadline-oriented
- Product Knowledge
- Training and coaching
- Customer Retention
- Administrative Support
Updated
08/01/24
References
- Josh Kelly, Sales Representative, 0424 665 022
- Veronica Standford, Debtors Clerk, 0456 593 642
Timeline
Customer Service Manager
Fresh Frontier Pty Ltd.
04.2015 - 11.2023
Customer Service Manager
GA Zimbulis & Sons
01.2010 - 01.2014
Customer Service Officer/Invoicing Clerk
GA Zimbulis & Sons
01.2008 - 01.2010
Receptionist
GA Zimbulis & Sons
01.2006 - 01.2009
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