Lisa Morgan
Woonona
Summary
Attentive service consultant with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
Aware Super
02.2023 - Current
- Provided expert consultation and support to members , including general advice and tailored solutions, ensuring high quality service delivery.
-Consistently maintained high performance metrics, achieving high stats across key performance indicators
- Working with Priority Assist 2 days a week and assisting as a permanent back up delivering exceptional care to our members
- RG146 qualified and chosen as one of the few to pilot this initiative
-Current nominee for the care deeply award , recognising outstanding dedication to customer care
- Chosen for outbound campaigns , effectively engaging members and meeting campaign objectives
- Gained knowledge in TPA validation , ensuring accurate process execution
-Performed call backs on behalf of team leader to address customer complaints and ensure resolution
-Assisted complaints team on multiple occasions, leveraging strong problem-solving skills to support complex cases
- Co hosting webinar and seminars
- Attended a workshop to help with "best performance "
- Attended training to process FH and CG payments
- Consistent high rating of member feedback and quality results
- Involved in handling difficult call conversations training for MST and pulse article
Timeline
Customer Service Consultant
Aware Super
02.2023 - Current