Lisa Morgan

- Provided expert consultation and support to members , including general advice and tailored solutions, ensuring high quality service delivery.

-Consistently maintained high performance metrics, achieving high stats across key performance indicators

- Working with Priority Assist 2 days a week and assisting as a permanent back up delivering exceptional care to our members

- RG146 qualified and chosen as one of the few to pilot this initiative

-Current nominee for the care deeply award , recognising outstanding dedication to customer care

- Chosen for outbound campaigns , effectively engaging members and meeting campaign objectives

- Gained knowledge in TPA validation , ensuring accurate process execution

-Performed call backs on behalf of team leader to address customer complaints and ensure resolution

-Assisted complaints team on multiple occasions, leveraging strong problem-solving skills to support complex cases

- Co hosting webinar and seminars

- Attended a workshop to help with "best performance "

- Attended training to process FH and CG payments

- Consistent high rating of member feedback and quality results

- Involved in handling difficult call conversations training for MST and pulse article