Lisa Mulkerrins
St Kilda,VIC
Summary
Im a dedicated Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with lots of experience building community and developing social skills through incremental therapeutic techniques.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Medibank
05.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
Residential Youth Support Worker
Gateway Residential Care
04.2022 - 04.2023
- Working as part of an interdisciplinary team with a focus on child centred practice
- Daily tasks include cooking, cleaning, organising appointments, activities, homework and supporting the children in general wellbeing
- Providing one-to-one advice or group support sessions
- Teaching daily living skills such as budgeting, shopping and claiming benefits
- Working within a therapeutic model of care that incorporates Therapeutic Crisis Intervention and trauma-informed practice
- Observing and accurately recording young people's behaviour, needs and interactions with others
- Working in partnership with the child/young person, their parents/carers, social workers, relevant agencies and significant others involved in their lives in order to optimise the quality of planning and consequential care provided
- Equipping each child/young person with the essential life skills to enable them to manage transitions such as placement change, independent living or a return home to family
- Maintaining a child focus vision of a young person's wishes and opinions in decisions that affect his or her life
- Actively participating in staff training and development, supervisory sessions, house and staff meetings and other work team activities
- Complying with all policies and procedures of Gateway Residential.
Waitress
Clayton Hotel
06.2020 - 04.2022
- Inviting customers into the restaurant in a friendly manner and seating them at appropriate tables
- Instructed guests on menu specials, taking food and beverage orders and answering any questions which may have arise
- Clearing cutlery and dishes away from tables
- Relaying, preparing and setting tables for the next guests
- Looking after guests with special needs i.e Dietary requirements and allergies
Disability Support Worker
Rehab Care Semi Independent Housing Support
06.2021 - 09.2021
- Supporting service users to develop their life-skills, participate in their local community and achieve their personal goals
- Supporting service users to live as independently as possible with the maximum degree of choice as to how they live their lives
- Helping with meal preparation, household chores, managing finances, going shopping, accessing community facilities and providing general emotional support
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
Kids Club Assistant
Clayton Hotel
06.2019 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organizing activities for children
- Supervising the children and oversee the operations in the kid's club
- Managing the sign in and sign out sheets
Youth Work Assistant
Youth Camp
07.2015 - 01.2017
- Encouraging all children to part take in activities
- Helping children develop their artistic skills and personal creativity through arts and crafts
- Developing children's social skills and confidence with other children through team sports and team building games/exercises
Education
Honours Bachelors Degree - Support Worker
Atlantic Technological University
Sligo, Ireland05.2022
High School Diploma -
Abbey Community College
Boyle, Ireland06.2018
Skills
- Behavioural Interventions Expertise
- Disability Support
- Youth Support
- Recordkeeping Proficiency
- Interdisciplinary Care
- Team Collaborating
- Ability to perform tasks independently under pressure
- Excellent communication and written skills
- Excellent operating systems like Microsoft Word, Excel, Outlook and PowerPoint
Timeline
Customer Care Consultant
Medibank
05.2023 - 06.2023
Residential Youth Support Worker
Gateway Residential Care
04.2022 - 04.2023
Disability Support Worker
Rehab Care Semi Independent Housing Support
06.2021 - 09.2021
Waitress
Clayton Hotel
06.2020 - 04.2022
Kids Club Assistant
Clayton Hotel
06.2019 - 06.2020
Youth Work Assistant
Youth Camp
07.2015 - 01.2017
Honours Bachelors Degree - Support Worker
Atlantic Technological University
High School Diploma -
Abbey Community College
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