Lisa Myers
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
25
25
years of professional experience
Work History
Customer Support Specialist
NSW Education Standards Authority
01.2025 - 03.2025
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Digital Products Support Administrator
Schindler Lifts
04.2016 - 01.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
Service Administrator
ZEISS
11.2010 - 03.2016
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
Information Analyst
EDS Australia
11.1999 - 11.2008
- Used database to research, gather, analyze and present data.
- Organized information by studying, analyzing, interpreting and classifying data.
- Researched and analyzed information into briefing papers, reports and project papers.
- Maintained historical records by documenting system changes and revisions.
- Identified project requirements by establishing personal rapport with potential and existing clients.
- Achieved client confidence and protected operations by keeping information confidential.
Education
Master of Ancient History -
Macquarie University
Sydney, NSW10-2023
Bachelor of Arts - Ancient History
Macquarie University
Sydney, NSW04-2011
Skills
- Problem-solving and resolution
- Complaint handling
- Help Desk support
- Customer service
- Documentation creation and Training
- Administrative support
- Research and analysis
- Collaborative teamwork
- Project Work support
- Process Management
Awards
Awarded the Macquarie University Academic excellence award, Master of Ancient History, 2023
Timeline
Customer Support Specialist
NSW Education Standards Authority
01.2025 - 03.2025
Digital Products Support Administrator
Schindler Lifts
04.2016 - 01.2024
Service Administrator
ZEISS
11.2010 - 03.2016
Information Analyst
EDS Australia
11.1999 - 11.2008
Master of Ancient History -
Macquarie University
Bachelor of Arts - Ancient History
Macquarie University
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