Lisa Nelson
Benalla,VIC
Summary
Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalised care.
Skilled professional bringing successful record efficiently transporting passengers and achieving high satisfaction ratings. Monitors traffic to revise planned route and avoid delays. Maintains and cleans vehicle regularly inside and out and offers each guest exceptional service.
Overview
19
19
years of professional experience
Work History
Taxi Driver
Benalla Taxi Co-op
Benalla, VIC
12.2022 - Current
- Navigated city routes efficiently to provide timely passenger transport.
- Maintained vehicle cleanliness and ensured proper functioning of all systems.
- Assisted passengers with luggage and offered a friendly, welcoming demeanor.
- Communicated with dispatch to receive ride requests and updates on traffic conditions.
- Followed safety regulations and adhered to all traffic laws during driving.
- Processed fare payments using cash and electronic payment systems accurately.
- Monitored passenger needs and responded promptly to inquiries or concerns.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
Personal Care Assistant
Simply Helping Inc
Benalla, VIC
03.2018 - 11.2021
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Followed care plans to ensure consistent and quality personal care services.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Personal Care Assistant
Euroa Health Inc
Euroa, VIC
02.2007 - 07.2015
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Utilised adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Maintained accurate records of client care activities on computerised systems for charting purposes.
Education
Certificate III in Non-Emergency Patient Transport - Non-Emergency Patient Transport
NPT Heart
Mitcham, VIC08-2025
Certificate III in Aged Care - Aged Care
Gotafe Shepparton
Shepparton, VIC11-2006
High School Diploma -
Wedderburn P-12
Wedderburn, VIC12-2005
Skills
- Patient care
- Emergency response
- Communication skills
- Client support
- Personal hygiene assistance
- Care plan implementation
- Vehicle inspection
- Dispatcher communication
- GPS and mapping
- Pick-up coordination
- Passenger transportation
- Safety regulations
- Vehicle maintenance
- Cleaning and sanitation
- Road safety
- Punctuality
- Conflict resolution skill
Affiliations
- Enjoys Reading
- Crafting eg. Crochet and knitting
- Hiking
References
References available upon request.
Timeline
Taxi Driver
Benalla Taxi Co-op
12.2022 - Current
Personal Care Assistant
Simply Helping Inc
03.2018 - 11.2021
Personal Care Assistant
Euroa Health Inc
02.2007 - 07.2015
Certificate III in Non-Emergency Patient Transport - Non-Emergency Patient Transport
NPT Heart
Certificate III in Aged Care - Aged Care
Gotafe Shepparton
High School Diploma -
Wedderburn P-12