Lisa Nguyen
Ellen Grove,QLD
Summary
Experienced administrative professional with a solid seven-year track record in a variety of industries including Early Education, Health Care, and Legal industry. Proven expertise in efficiently managing day-to-day operations, organising data to ensure efficient workplace. Possess strong organisational, communication, and multitasking skills tailored to the unique demands of each industry.
Overview
12
12
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
INCORPORATED COUNCIL OF LAW REPORTING
01.2020 - Current
- Utilised Xero and Eway software, to process payments and send out invoices
- Provided efficient customer support over the phone and email regarding a variety of matters including but not limited to their accounts, advertising dates, and fees
- Collaborated seamlessly with the IT team to strategise, plan, and execute the successful launch and transition of over 600 customers to the online customer portal
- Successfully maintained and updated the customer portal database
- Designed Excel spreadsheets for organising data and dates to ensure information was easily located
- Proficiently proofread, formatted, and edited content for the weekly digital newsletter, ensuring grammatical accuracy, clarity, and adherence to style guide.
- Prepared Cheques for Banking
- Collected, sorted, and distributed office mail
- Maintained Outlook 365 inbox and responded to emails
HEALTH RECORDS OFFICER
MATER HOSPITAL
01.2019 - 01.2020
- Demonstrated an understanding of medical terminology to accurately categorise health documents
- Scan and upload documents onto the Mater Health System, ensuring accurate and timely integration of crucial information into the electronic database
- Implemented secure and controlled processes for the handling, storage, and transmission of patient information, minimising the risk of unauthorised access or data breaches
LEGAL SUPPORT OFFICER
BLUE CARD SERVICES
01.2019 - 01.2020
- Adeptly redacted sensitive information from police reports to ensure strict confidentiality
- Ordered Queensland Police Reports and Criminal Histories
- Diligently prepared and organised notices to applicants, showcasing a keen eye for detail
- Utilised the BlueBox System database to efficiently check and manage applicant information, ensuring accurate and up-to-date records
ADMINISTRATION ASSISTANT
ASPEN EARLY LEARNING CENTRE
01.2016 - 01.2018
- Consistently provided warm and friendly greetings to children and families, fostering a positive and welcoming atmosphere within the childcare centre
- Played a key role in overseeing the enrolment process, leveraging the QKKIDS Program to maintain up-to-date and organised records of student enrolments
- Effectively communicated key information about the childcare centre's programs, policies, and facilities during tours, addressing inquiries and concerns with clarity
EARLY CHILDHOOD EDUCATOR
ASPEN EARLY LEARNING CENTRE
01.2012 - 01.2018
- Consistently provided warm and friendly greetings to children and families, fostering a positive and welcoming atmosphere within the childcare centre
- Effectively managed classroom behaviour by implementing positive reinforcement techniques and fostering a safe and inclusive environment conducive to learning
- Maintained open and transparent communication with parents, providing regular updates on children's progress, addressing concerns, and collaborating on strategies for a harmonious learning experience
- Engaged in continuous professional development, staying updated on early childhood education trends and incorporating best practices into daily teaching strategies
Education
CERTIFICATE III BUSINESS ADMINISTRATION - Business Administration
TAFE ONLINE
12.2024
BACHELOR OF EDUCATIONAL STUDIES -
QUT - KELVIN GROVE
12.2019
DIPLOMA OF CHILDREN'S SERVICES -
TAFE SOUTHBANK
12.2015
CERTIFICATE OF CHILDREN SERVICES -
TAFE SOUTHBANK
12.2013
Skills
- Proficient in Outlook 365, Excel, and Microsoft Word Skills
- Adaptable
- Fast Learner
- Problem-Solver
- Autonomous
- Team Player
- Friendly Customer Service
- Document Formatting
- Prioritisation
- Database Management
- High Attention to detail
References
References provided upon request
Timeline
ADMINISTRATIVE ASSISTANT
INCORPORATED COUNCIL OF LAW REPORTING
01.2020 - Current
HEALTH RECORDS OFFICER
MATER HOSPITAL
01.2019 - 01.2020
LEGAL SUPPORT OFFICER
BLUE CARD SERVICES
01.2019 - 01.2020
ADMINISTRATION ASSISTANT
ASPEN EARLY LEARNING CENTRE
01.2016 - 01.2018
EARLY CHILDHOOD EDUCATOR
ASPEN EARLY LEARNING CENTRE
01.2012 - 01.2018
CERTIFICATE III BUSINESS ADMINISTRATION - Business Administration
TAFE ONLINE
BACHELOR OF EDUCATIONAL STUDIES -
QUT - KELVIN GROVE
DIPLOMA OF CHILDREN'S SERVICES -
TAFE SOUTHBANK
CERTIFICATE OF CHILDREN SERVICES -
TAFE SOUTHBANK
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