Lisa Nicole Campbell
Mooroopna,Victoria
Summary
Accomplished healthcare professional pursuing a managerial role, integrating nursing expertise with leadership and compliance knowledge. Committed to enhancing patient services and operational efficiency through effective collaboration, training, and adherence to industry standards.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Clinical Operations and Feedback Manager
Shepparton Retirement Villages
Shepparton, Victoria
03.2025 - Current
- Collaborated with healthcare providers to coordinate resident care plans effectively.
- Promptly addressed resident concerns to foster a supportive community environment.
- Monitored staff performance and addressed issues, maintaining high service standards and enhancing resident experiences.
- Supervised daily operations of retirement village facilities, ensuring resident satisfaction and operational efficiency.
- Enforced customer service standards and resolved resident concerns, fostering a supportive and quality-focused community.
- Coached and trained team members, enhancing job performance and skills.
- Provided leadership during organizational changes or crisis situations.
- Ensured compliance with laws, regulations, and industry standards through regular audits.
Vocational Education Trainer / Assessor
Goulburn Ovens Institute of TAFE- GOTAFE
Shepparton, Victoria
01.2023 - 01.2025
- Assessed learner competencies through practical demonstrations and evaluations.
- Designed and delivered training programs for diverse student groups.
- Developed instructional materials to enhance learning experiences and engagement.
- Collaborated with industry partners to align training with current workplace standards.
- Provided feedback and support to learners during assessment processes.
- Implemented new training technologies to enhance instructional delivery methods.
- Supported learners in developing personal action plans based on individual goals and objectives.
- Coordinated with external vendors to arrange resources needed for successful program completion.
- Organized and facilitated classroom activities, field trips, simulations and other learning experiences.
- Created online learning modules using multimedia technologies such as video conferencing.
- Prepared documentation for qualifications frameworks including unit standards, competency profiles.
Registered Nurse Division 1
Goulburn Valley Health
Shepparton, Victoria
01.2022 - 01.2023
- Delivered direct patient care in medical and surgical units, ensuring comfort and safety.
- Administered medications and closely monitored patient responses to optimize recovery.
- Collaborated with multidisciplinary teams to conduct comprehensive patient assessments, enhancing care coordination.
- Provided assistance across surgical, medical, rehabilitation, anaesthetic, and recovery units to enhance patient services.
Team Leader of Operations (Vocational Education & Training
Goulburn Ovens Institute of TAFE — GOTAFE
Shepparton, Victoria
01.2012 - 01.2023
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Oversaw project timelines and ensured adherence to established deadlines and standards.
- Collaborated with stakeholders to ensure alignment on project deliverables and expectations.
- Facilitated workshops to promote professional development and team engagement.
- Led diverse teams to enhance collaborative projects and improve communication.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Registered Nurse YP 11
Goulburn Valley Health Hospital
Shepparton
01.2011 - 01.2012
- Worked in theatre, anaesthetics, recovery, and day procedure unit to assist medical staff.
- Administered medications and monitored patient responses to optimize treatment outcomes.
- Delivered nursing care across various departments, prioritizing patient comfort and safety.
- Coordinated with multidisciplinary teams to create and implement comprehensive patient care plans.
Associate Nurse Unit Manager
Goulburn Valley Health Hospital
Shepparton
01.2002 - 01.2009
- Surgical Unit
- Implemented best practices for infection control and patient safety, fostering a safer healthcare environment.
- Supervised daily operations of nursing unit staff, ensuring high-quality patient care.
- Coordinated patient admissions, discharges, and transfers to enhance patient flow.
Associate Nurse Unit Manager
St. Vincent's Private Hospital
Fitzroy
01.1998 - 01.2002
- Supervised nursing staff to uphold quality patient care and safety standards.
- Monitored patient conditions and communicated changes to healthcare team members for timely interventions.
- Coordinated patient admissions, discharges, and transfers to optimize unit workflow.
- Worked in neurosurgical/orthopaedic ward to support patient care.
Education
Certificate IV Training & Assessment (TAE40116) - Vocational Education & Training
RMIT University
Melbourne, VIC03-2021
Diploma of Vocational Education & Training (TAE50116) - Vocational-Technical Education
Plenty Training
Varsity Lakes, QLD02-2020
Diploma of Design & Development Assessment Tools (TAEASS502) - Vocational Education & Training
Plenty Training
Varsity Lakes, QLD08-2015
Post Graduate Certificate of Nursing Practice (Perioperative) - Anaesthesiology
Deakin University
Melbourne, VIC11-2013
Diploma of Business/Impact Leadership - Business
Proteus Leadership
Melbourne, VIC03-2006
Bachelor of Health Science - Nursing
Victoria University
St Albans10-1996
Certificate of Registration - Nursing
St Vincent's Hospital
Fitzroy01-1992
Diploma of Applied Science - Nursing
Australian Catholic University
Ascot Vale01-1991
Skills
- Patient care
- Care coordination
- Patient safety
- Healthcare operations
- Practice aligns with legal scope and governing Standards
- Budget control
- Budget awareness
- Project management
- Team leadership
- Staff training
- Employee training
- Performance evaluation
- Leadership skills
- Team orientation
- Staff advocacy
- Negotiation and conflict resolution
- Conflict resolution
- Time management
- Verbal and written communication
- Network development
- Core values adherence
- Patient safety
Personal Information
Driving Licence: 042358493 - Current with no limitations (Expires 7/2027)
Certification
Working with Children's: Current and Valid dated 2025 (Expires 9/2029), National Police Check: Valid via NDIS check dated 2025, AHPRA Registration: NMW0001020852 — Current (2026) with no limitations.
Accomplishments
- Conducts student placement visits to Aged Care facilities to ensure students work within scope of practice and according to the Standards of the Aged Care Quality and Safety Commission.
- Designs and validates curriculum documents according to Training Packages to meet Australian Qualification Framework compliance requirements.
- Maintains evidence best practice and compliance.
- Identifies potential gaps for quality improvement to achieve positive outcomes.
- Effective strategic management to achieve conflict resolution and desirable outcomes.
- Participates in professional development education.
PERSONAL DETAILS:
COVID Vaccinations: Pfizer 19/07/2021, Pfizer 09/08/2021 and booster to 20/01/2022
Timeline
Clinical Operations and Feedback Manager
Shepparton Retirement Villages
03.2025 - Current
Vocational Education Trainer / Assessor
Goulburn Ovens Institute of TAFE- GOTAFE
01.2023 - 01.2025
Registered Nurse Division 1
Goulburn Valley Health
01.2022 - 01.2023
Team Leader of Operations (Vocational Education & Training
Goulburn Ovens Institute of TAFE — GOTAFE
01.2012 - 01.2023
Registered Nurse YP 11
Goulburn Valley Health Hospital
01.2011 - 01.2012
Associate Nurse Unit Manager
Goulburn Valley Health Hospital
01.2002 - 01.2009
Associate Nurse Unit Manager
St. Vincent's Private Hospital
01.1998 - 01.2002
Certificate IV Training & Assessment (TAE40116) - Vocational Education & Training
RMIT University
Diploma of Vocational Education & Training (TAE50116) - Vocational-Technical Education
Plenty Training
Diploma of Design & Development Assessment Tools (TAEASS502) - Vocational Education & Training
Plenty Training
Post Graduate Certificate of Nursing Practice (Perioperative) - Anaesthesiology
Deakin University
Diploma of Business/Impact Leadership - Business
Proteus Leadership
Bachelor of Health Science - Nursing
Victoria University
Certificate of Registration - Nursing
St Vincent's Hospital
Diploma of Applied Science - Nursing
Australian Catholic University