Lisa Noonan
Carramar WA,WA
Summary
Experienced and organized professional with a background in Clerical and Retail Professions, seeking a new position. Dedicated to providing excellent customer satisfaction through effective customer relations and sales skills. Knowledgeable in product placement and merchandising strategies, aiming to contribute to a company's success by utilizing expertise in a dynamic work environment.
Overview
29
29
years of professional experience
Work History
Receptionist/Customer Service Officer
Pool Controls Pty Ltd
10.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Officer
Expert Hearing Care
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Established and accurately prepared customers accounts to complete new purchases.
- Promoted company brand and unique offerings through personalized customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Team Member
The Reject Shop
09.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Engaged in conversation with the customer to ascertain needs.
- Followed store planograms to properly stock shelves.
- Processed customer transactions using cash register.
Sales Assistant
Next UK
08.2005 - 08.2006
- Assisted customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Supported loss prevention by monitoring shopper behaviour.
- Input credit and debit card payments in POS system to complete purchases.
- Fielded customer questions to share information about products, availability and pricing.
- Built relationships with customers and community to promote long-term business growth.
Administrative Assistant
Rainbow Distribution Pty Ltd
02.2002 - 07.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Kept Reception area clean and efficient to give visitors a positive first impression.
- Liaised with Manufacturing Company in China regarding customer queries and shipping times.
Receptionist
Batchelor Sharp & Co Solicitors
03.2000 - 01.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Assisted Solicitors with typing letters, photocopying, faxing and filing.
Medical Data Entry Clerk
Southmead Hospital
08.1995 - 01.2000
- Entered documents and saved in database to keep records of essential organisational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Entered Medical results into Hospital system and distributed to GP Surgeries.
- Liaised with Lab Technicians, GP's and Consultants.
- Receiving Medical samples and matching with corresponding paperwork ensuring all matched and passed on correctly to Laboratory Technicians.
Education
High School Diploma -
The Ridings High School
Skills
- Attention to Detail
- Building Customer Relations
- Punctual
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Customer Service
- Honest and Ethical
- Friendly and Helpful
- Reliable and Responsible
- Organization skills
- Data entry
Timeline
Receptionist/Customer Service Officer
Pool Controls Pty Ltd
10.2023 - Current
Customer Service Officer
Expert Hearing Care
05.2023 - Current
Team Member
The Reject Shop
09.2022 - Current
Sales Assistant
Next UK
08.2005 - 08.2006
Administrative Assistant
Rainbow Distribution Pty Ltd
02.2002 - 07.2003
Receptionist
Batchelor Sharp & Co Solicitors
03.2000 - 01.2001
Medical Data Entry Clerk
Southmead Hospital
08.1995 - 01.2000
High School Diploma -
The Ridings High School
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