Lisa O'Boyle
Coburg,VIC
Summary
Diligent Customer Service Consultant with a strong background in customer relations and a proven ability to resolve inquiries efficiently while maintaining high satisfaction levels. Skilled in communication, problem-solving, and empathy to deliver positive customer experiences and build lasting relationships. Known for consistently achieving high customer satisfaction and fostering loyalty through attentive, solution-focused support.
Overview
9
9
years of professional experience
Work History
Buying Assistant
Asda
04.2017 - 09.2018
- Collaborated with suppliers, account managers, and the buying team in the FMCG sector to launch new ranges and promotions, ensuring seamless coordination and timely execution.
- Gained extensive knowledge in data entry, analysis, and reporting and maintained detailed files and records suitable for audit by internal and external auditors.
- Ran monthly and yearly billing and paying of suppliers to fulfill contract agreements.
- Maintained and updated vendor databases, including pricing information, to support buyers and team members with accurate, accessible data.
- Monitored competitor offerings through online research to stay updated on current market trends.
- Created and managed purchase orders through SAP for nationwide cafe equipment and resources, ensuring efficient procurement workflows.
- Assisted buyers in analyzing market trends, leading to informed purchasing decisions and competitive pricing strategies by generating detailed reports on product specifications, costs, lead times, and order statuses to inform decision-making and track progress.
- Enhanced supplier relationships by negotiating favourable terms and maintaining regular communication.
- Designed improved supplier billing trackers, streamlining the accounts payable process and ensuring compliance with organisational standards.
- Managed database of vendor details and pricing information to maintain organisation.
- Provided accurate and up-to-date records of leading procurement procedures.
- Coordinated with quality control teams to address any concerns regarding incoming shipments promptly, ensuring high standards were maintained at all times.
- Participated in supplier negotiations, securing favourable terms that contributed to the company''s financial objectives.
- Handled high volume purchasing tasks while maintaining accuracy under tight deadlines.
- Conducted regular reviews of supplier performance, identifying areas for improvement or potential replacement when necessary.
Duty Manager
Oasis
04.2016 - 04.2017
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Casual Relief Teacher - English Specialist
Freelance
02.2024 - Current
- Implemented effective behaviour management strategies, resulting in improved student focus and participation.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared comprehensive English curriculum for multiple classes.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Attended department meetings to develop and update course curricula.
- Mentored new teachers, sharing best practices and strategies for effective English instruction.
- Conducted ongoing assessments to monitor student progress and adjust teaching strategies accordingly.
- Developed a positive classroom environment, fostering collaboration and respect among students.
- Contributed to curriculum development initiatives, ensuring alignment with state standards and relevance to modern contexts.
- Provided instructional support to students with special needs through differentiated instruction and accommodations tailored to their unique requirements.
- Prepared and implemented lesson plans covering required course topics.
Foundations Tutor
Victoria University
02.2025 - 06.2025
- Played a critical role in the success of struggling learners by offering targeted intervention, building foundational skills, and providing ongoing guidance and support.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Assisted students in improving their writing abilities by offering detailed guidance on structure, style, and grammar usage.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Administered standardized tests to assess student strengths and weaknesses.
ELICOS Teacher
Impact
11.2022 - 02.2024
- Developed tailored lesson plans for individual students, addressing their unique needs and goals.
- Collaborated with other educators in curriculum planning meetings to align instructional materials across grade levels.
- Improved students'' language skills by incorporating interactive activities and multimedia resources in lessons.
- Assessed student progress regularly using formative and summative assessments, adjusting instruction as needed.
- Maintained accurate records of student performance and attendance, ensuring timely communication with parents regarding academic progress.
- Participated in professional development opportunities to stay current with best practices in EFL teaching methodologies.
- Adopted new technologies and online platforms to facilitate student learning.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Lead Teacher
Houhai
12.2019 - 02.2024
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
- Developed customized learning experiences by incorporating multimedia elements, interactive activities, and real-world examples.
- Spearheaded efforts to incorporate emerging pedagogical theories into core curricular frameworks, fostering a culture of continuous improvement.
- Provided constructive feedback to students on written and spoken assignments, promoting continuous improvement.
- Educated students in basics of English grammar and conversational speaking.
Education
Certificate IV - Accounting And Bookkeeping
RMIT University
Melbourne, VIC12-2024
PGCE - Secondary Education
Exeter University
Exeter, UKBachelor of Arts With Honours - Ancient And Medieval History
University of Wales, Trinity Saint David
Lampeter, UKSkills
- Strong numeracy skills
- Sales proficiency
- Compliance awareness
- Client confidentiality
- Data entry
- Computer skills
- Customer service
- Issue and complaint resolution
- Teamwork and collaboration
- Problem-solving
- Organization and time management
- Excellent communication
Timeline
Foundations Tutor
Victoria University
02.2025 - 06.2025
Casual Relief Teacher - English Specialist
Freelance
02.2024 - Current
ELICOS Teacher
Impact
11.2022 - 02.2024
Lead Teacher
Houhai
12.2019 - 02.2024
Buying Assistant
Asda
04.2017 - 09.2018
Duty Manager
Oasis
04.2016 - 04.2017
Certificate IV - Accounting And Bookkeeping
RMIT University
PGCE - Secondary Education
Exeter University
Bachelor of Arts With Honours - Ancient And Medieval History
University of Wales, Trinity Saint David
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