Lisa O'Sullivan
Summary
I am an experienced Clinical Audiologist with a Masters degree in Audiology recently relocated to Melbourne, committed to providing high-quality hearing care. I am a hard working professional with a meticulous attention to detail. My strong work ethic, combined with my ability to collaborate effectively with colleagues in a multidisciplinary team, makes me a valuable asset. Currently seeking new employment opportunities and eager to contribute my skills and expertise to a dynamic and rewarding work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Helix Hearing
03.2024 - Current
- Administered daily operations of an audiology clinic, overseeing patient scheduling, reception duties, and record management.
- Managed billing processes, insurance claims, and inventory, ensuring smooth clinic operations.
- Provided essential support to audiologists, facilitated compliance with healthcare regulations, and upheld high standards of customer service.
- Contributed to a positive patient experience through efficient coordination and administration.
Home Care Provider
Luxe Care
01.2024 - 03.2024
- Carried out personal care tasks and transfers with each elderly client.
- Managed and administered medications.
- Prepared food and completed housekeeping tasks.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by cleaning personal spaces, and purchasing supplies.
Clinical Audiology Intern
Walker Hearing Clinic - Private Consultants Clinic
08.2022 - 10.2023
- Managed three diagnostic clinics efficiently which included conducting hearing assessments for adults and children, hearing aid fittings, hearing aid check-ups & microsuction ear wax removal
- Conducted detailed hearing evaluations and interpreted results, recommending the most suitable products available while addressing any patient questions
- Communicated with patients to discuss hearing loss concerns and candidacy for hearing aids and personal amplification devices
- Fitted private hearing aids using Real Ear Measurements and performed hearing aid review appointments to the highest of standards
- Administered detailed clinical reports to GPs/ENT Consulatns
- Established and maintained strong rapport with patients, ensuring exceptional patient care and satisfaction
- Served as the primary point of contact for patient inquiries and provided educational resources regarding hearing loss, hearing aids, and communication strategies
- Completed administrative tasks which included scheduling patient appointments, updating patient records, and processing payments.
Clinical Audiology Intern
Tallaght University Hospital
05.2022 - 09.2022
- Measured hearing acuity and identified type and degree of hearing loss for diverse paediatric patients
- Carried out all audiological testing in accordance with BSA protocols and local PPPGs
- Assessed hearing thresholds using play and visual reinforcement audiometry
- Carried out objective tests such as tympanometry and OAEs
- Delivered diagnoses, explained prognoses, and established treatment plans for children and their families
- Educated care givers about glue ear and provided educational resources
- Made appropriate referrals and recommendations based on results of diagnostic evaluations.
Home Care Provider
Golden Years Carers
05.2020 - 01.2022
- Carried out personal care tasks and transfers with each elderly client.
- Managed and administered medications.
- Prepared food and completed housekeeping tasks.
- Provided companionship.
Clinical Audiology Intern
Health Service Executive Mayo Community Audiology
04.2021 - 08.2021
- Performed diagnostic audiological evaluation for diverse adult patient populations
- Carried out all audiological testing in accordance with BSA protocols and local PPPGs
- Educated patients and families about hearing loss and audiological test results
- Delivered diagnoses, explained prognoses, and established treatment plans for the patients and their families
- Carried out aural rehabilitation and counselling for hearing loss and tinnitus patients
- Conducted hearing aid fittings using real ear measurements and carried out any necessary adjustments
- Performed ear mould impressions and ordered appropriated products
- Referred to ENT and other services as appropriate.
Education
Master of Clinical Audiology -
University College Cork
Cork, Ireland01.2022
Bachelor of Science in Public Health -
University College Cork
01.2020
Irish Leaving Certificate -
St. Mary's Secondary School, Mallow
01.2016
Skills
- Expertise in assisting with daily living activities such as bathing, dressing, grooming, and meal preparation
- Skills in providing companionship, emotional support, and engaging in meaningful conversations
- Proficiency in managing household tasks such as cleaning, laundry, and grocery shopping
- Strong verbal and written communication skills to interact effectively with clients, families, and healthcare providers
- Ability to handle challenging situations, make informed decisions, and adapt to clients' needs
- Commitment to maintaining patient confidentiality and treating clients with dignity and respect
Certification
Microsuction Ear Wax Removal
Affiliations
- Audiology Australia - Awaiting Member Number
- Irish Academy of Audiology (IAA)
- Irish Society of Hearing Aid Audiologists (ISHAA)
Timeline
Administrative Assistant
Helix Hearing
03.2024 - Current
Home Care Provider
Luxe Care
01.2024 - 03.2024
Clinical Audiology Intern
Walker Hearing Clinic - Private Consultants Clinic
08.2022 - 10.2023
Clinical Audiology Intern
Tallaght University Hospital
05.2022 - 09.2022
Clinical Audiology Intern
Health Service Executive Mayo Community Audiology
04.2021 - 08.2021
Home Care Provider
Golden Years Carers
05.2020 - 01.2022
Master of Clinical Audiology -
University College Cork
Bachelor of Science in Public Health -
University College Cork
Irish Leaving Certificate -
St. Mary's Secondary School, Mallow