Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Pangas

Cowra,NSW

Summary

I am highly motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a mature and reliable person who prides myself on being someone my team can depend on, and customers can trust to do the right thing.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Service NSW
Cowra
01.2016 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Perform opening and closing duties.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Steps into a leadership role in the absence of the Centre Manager when requested.
  • Strive to meet KPI's

Business Relationship Manager

Joblink Plus
Cowra
07.2015 - 01.2016
  • Conducted regular meetings with clients to review service delivery and identify areas for improvement.
  • Developed and maintained relationships with external stakeholders to ensure customer satisfaction.
  • Assisted in developing business plans based on customer requirements.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Established strong client relationships to drive business development.

Bank Manager

St George Bank
Cowra
06.2014 - 05.2015
  • Created and maintained a positive work environment within the branch.
  • Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Reviewed customer complaints and took appropriate action as needed.
  • Conducted quarterly performance reviews for branch employees.
  • Assisted customers with account openings, closings, transfers, payments.
  • Ensured compliance with banking laws and regulations through periodic review of internal policies.
  • Managed daily workflow including assigning tasks to staff members.
  • Conducted regular meetings with staff members to discuss progress towards goals.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.

Customer Service Officer

St George Bank
Cowra
02.2006 - 06.2014
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and cheques.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Collaborated with other teams members to ensure successful completion of tasks.

Retail Store Manager

Grace Mar Fashion
Miranda
01.2002 - 01.2003
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Built and maintained strong working relationships with team members.
  • Executed merchandising strategies to support store sales growth.
  • Taught junior employees proactive strategies to meet operational and sales goals.

Retail Assistant

Video Ezy
Cowra
01.2000 - 12.2001
  • Assisted in maintaining store appearance by stocking shelves, organising displays, and ensuring cleanliness of the shop floor.
  • Operated the cash register to process customer purchases accurately and efficiently.
  • Provided information about products and services to customers.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Organised supplies and tracked stock levels to maintain inventory records and request reorders.

Education

Higher School Certificate -

Cowra High School
Cowra, NSW
12-1998

Skills

  • Reliable and Punctual
  • Exceptional Customer Service
  • Policy and Procedure Adherence
  • Positive and Professional
  • Goal-Oriented
  • Verbal/Written Communication
  • Relationship Building
  • Problem-Solving
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Customer Service Representative

Service NSW
01.2016 - Current

Business Relationship Manager

Joblink Plus
07.2015 - 01.2016

Bank Manager

St George Bank
06.2014 - 05.2015

Customer Service Officer

St George Bank
02.2006 - 06.2014

Retail Store Manager

Grace Mar Fashion
01.2002 - 01.2003

Retail Assistant

Video Ezy
01.2000 - 12.2001

Higher School Certificate -

Cowra High School

Similar Profiles

CREATE PROFILE
Lisa Pangas