Lisa Peacock
Surfers Paradise,QLD
Summary
I have over 6 years of experience working in Front Office Guest Services. Being the first point of contact I know how imperative it is to consistently give a good first impression by always smiling, being friendly and welcoming and genuinely wanting to be of service to people.
By nature I am a very caring, compassionate person, and I believe this to be a great asset.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Ultra Broadbeach
04.2022 - Current
- Enhancing guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlining check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborating with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Assisting guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Assisting the Resort Manager when required.
Guest Services Agent
ULTIQA Air On Broadbeach
03.2017 - 04.2022
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming Reception, ensuring a positive first impression for guests.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Education
Dipoma in Business Management - Business Management
Bay of Plenty Polytechnic
Tauranga, New Zealand12.1999
Skills
Effective communication skills in person and on the phone
Attention to detail
Excellent listening skills
Effective at Multi tasking
Always willing to learn
Enjoy working in a Team environment
Timeline
Front Office Supervisor
Ultra Broadbeach
04.2022 - Current
Guest Services Agent
ULTIQA Air On Broadbeach
03.2017 - 04.2022
Dipoma in Business Management - Business Management
Bay of Plenty Polytechnic
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