Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Lisa Pender

Warrnambool,VIC

Summary

Dynamic Sales Manager with a proven track record at Warrnambool Auto Group, excelling in customer relationship management and team leadership. Achieved significant sales growth through effective goal setting and performance monitoring. Skilled in training and mentoring staff, fostering a culture of excellence and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Sales Manager

Warrnambool Auto Group
08.2016 - Current
  • Led the sales team to exceed monthly and quarterly targets through goal-setting and performance monitoring.
  • Fostered relationships with key clients, resulting in increased customer retention and satisfaction levels.
  • Utilized CRM systems to track customer interactions and optimize follow-up processes for improved sales outcomes.
  • Collaborated with the social network to create promotional campaigns.
  • Train new sales staff and provide coaching as needed to maintain the company's success.
  • Developed brand ambassadors to work alongside local businesses and charities for events.


Personal Trainer & Swimming Instructor

Warrnambool City Council - Aquazone
11.2012 - 08.2016
  • Developed personalized fitness programs tailored to individual client goals and abilities.
  • Conducted comprehensive fitness assessments to track client progress and adjust training plans.
  • Led group fitness classes, fostering a motivating and supportive environment for participants.
  • Mentored junior trainers, sharing best practices for client engagement and program delivery.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Taught preschool and primary school students how to swim, and implemented survival techniques.

Cheese Packer

Allansford Cheese Factory
02.2010 - 08.2013

Education

Certificate IV - Personal Training

South West Institute of TAFE
VIC

Accreditation - Automotive Finance

Australian Alliance Automotive Finance
08-2022

Skills

  • Customer relationship management
  • Performance monitoring
  • Team leadership
  • Training and mentoring
  • Negotiation skills
  • Conflict resolution
  • Goal setting and achievement
  • CRM software utilization
  • Customer satisfaction improvement
  • Staff management

Accomplishments

  • Mazda Guild Associate Member 2023.
  • WDFNL Team of the Year 2024-2025

Interests

  • Netball
  • Beach
  • Travel

Timeline

Sales Manager

Warrnambool Auto Group
08.2016 - Current

Personal Trainer & Swimming Instructor

Warrnambool City Council - Aquazone
11.2012 - 08.2016

Cheese Packer

Allansford Cheese Factory
02.2010 - 08.2013

Certificate IV - Personal Training

South West Institute of TAFE

Accreditation - Automotive Finance

Australian Alliance Automotive Finance
Lisa Pender