- Netball
- Beach
- Travel
Lisa Pender
Warrnambool,VIC
Summary
Dynamic Sales Manager with a proven track record at Warrnambool Auto Group, excelling in customer relationship management and team leadership. Achieved significant sales growth through effective goal setting and performance monitoring. Skilled in training and mentoring staff, fostering a culture of excellence and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Manager
Warrnambool Auto Group
08.2016 - Current
- Led the sales team to exceed monthly and quarterly targets through goal-setting and performance monitoring.
- Fostered relationships with key clients, resulting in increased customer retention and satisfaction levels.
- Utilized CRM systems to track customer interactions and optimize follow-up processes for improved sales outcomes.
- Collaborated with the social network to create promotional campaigns.
- Train new sales staff and provide coaching as needed to maintain the company's success.
- Developed brand ambassadors to work alongside local businesses and charities for events.
Personal Trainer & Swimming Instructor
Warrnambool City Council - Aquazone
11.2012 - 08.2016
- Developed personalized fitness programs tailored to individual client goals and abilities.
- Conducted comprehensive fitness assessments to track client progress and adjust training plans.
- Led group fitness classes, fostering a motivating and supportive environment for participants.
- Mentored junior trainers, sharing best practices for client engagement and program delivery.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Taught preschool and primary school students how to swim, and implemented survival techniques.
Cheese Packer
Allansford Cheese Factory
02.2010 - 08.2013
Education
Certificate IV - Personal Training
South West Institute of TAFE
VICAccreditation - Automotive Finance
Australian Alliance Automotive Finance
08-2022
Skills
- Customer relationship management
- Performance monitoring
- Team leadership
- Training and mentoring
- Negotiation skills
- Conflict resolution
- Goal setting and achievement
- CRM software utilization
- Customer satisfaction improvement
- Staff management
Accomplishments
- Mazda Guild Associate Member 2023.
- WDFNL Team of the Year 2024-2025
Interests
Timeline
Sales Manager
Warrnambool Auto Group
08.2016 - Current
Personal Trainer & Swimming Instructor
Warrnambool City Council - Aquazone
11.2012 - 08.2016
Cheese Packer
Allansford Cheese Factory
02.2010 - 08.2013
Certificate IV - Personal Training
South West Institute of TAFE
Accreditation - Automotive Finance
Australian Alliance Automotive Finance