Lisa Pham
Macdonald
South Brisbane,QLD
Summary
Customer focused beauty professional with a passion for the industry and strong attention to detail. Skilled in nail care techniques and sanitation standards, delivering exceptional service and support. Committed to fostering positive client relationships and enhancing customer satisfaction through effective communication and problem solving abilities. Compassionate and motivated healthcare student with a passion for helping others. Eager to gain new experiences, develop my skills and provide caring, respectful support to patients. Committed to learning and growing within the healthcare field.
2
Languages
2
Years of experience
Work History
Crew Member
1 Year 8 Months- Provided excellent and patient customer service in fast-paced environment.
- Assisted customers with inquiries and resolved issues effectively.
- Prepared food and drinks while also following food safety procedures.
- Collaborated with team members to ensure smooth service operations.
- Provided support to customers to clarify their inquiries and resolved issues when needed.
- Working at McDonald helped me build confidence in communicating with people, working as a team, sharing opinions, staying organized under pressure, being patient with customers who may come off aggressive, and managing my time effectively.
- Operated cash register, handling transactions accurately and efficiently.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Ekka
- Self motivated, with a strong sense of personal responsibility.
- Worked effectively in fast paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Nail Technician Assistant
11 Months- I always stood up and gave my clients full attention, to make them feel respected and heard.
- Welcomed customers with a smile and engaged in friendly conversations to create a positive atmosphere.
- I complimented my customers on their nails and looks to boost their confidence and create a positive vibe.
- I've helped bring back many regular customers by giving them a great experience every time, making them want to return and tell their friends.
- Lastly, I also advised clients on nail care and use of products and colors.
- Created memorable experiences that encouraged regular customers to return and refer friends.
- I keep tools clean and organize to support a safe environment.
- Displayed personal responsibility by consistently meeting deadlines and expectations.
- Adapted quickly to fast-paced work environments while maintaining productivity.
- Quickly learned new processes and adapted to changing work environments.
- Committed to continual improvement by actively seeking feedback and training.
Education
Certificate III in Health Services Assistance (HLT
Certificate II in Health Support Services (HLT2322
Skills
Customer greetings
Calm customer support
Support for team
Complaint handling
Paying close attention to what customer needs
Issue resolution
Relationship building
Multitasking and organization
Teamwork and collaboration
Active listening
Dependable and responsible
Calm under pressure
Attention to detail
Helping my workers when needed
Relationship building
Dependability
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Ekka
Gate Scanner
08.2026 - 08.2026
Nail Technician Assistant
Nails
01.2025 - 12.2025
Crew Member
Macdonald
12.2024 - 08.2026
Forest Lake State High School
WesTEC Trade Training Centre
Certificate III in Health Services Assistance (HLT
WesTEC Trade Training Centre
Certificate II in Health Support Services (HLT2322