Lisa Poulsen
Proserpine,QLD
Summary
Versatile professional with extensive experience in customer service and team collaboration. Proven track record of resolving customer inquiries efficiently while ensuring a well-organized store environment. Committed to enhancing operational efficiency and driving customer satisfaction through effective problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bottleshop Attendant
AVC - Bottlemart
Proserpine, QLD
01.2025 - Current
- Guided customers in product selection with tailored recommendations to enhance shopping experience.
- Processed sales transactions efficiently, ensuring accuracy during each interaction.
- Resolved customer inquiries promptly, improving overall satisfaction and loyalty.
- Maintained organization of store environment and cleanliness of displays.
- Managed inventory levels by restocking shelves and monitoring expiration dates.
- Collaborated with team members to support smooth daily operations.
- Coordinated promotional activities, including display setup and merchandise tagging to drive sales.
- Tracked sales data using POS systems to identify trends in purchasing patterns.
Farm Hand
Blair & Co
Proserpine, QLD
09.2024 - 01.2025
- Operated farm machinery for efficient planting and harvesting of crops.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Monitored crop health, identifying and reporting issues to management for timely intervention.
- Assisted with irrigation systems, promoting effective watering practices for healthy crop growth.
- Followed safety protocols to uphold a secure working environment.
- Maintained farm equipment, including tractors and harvesters, for reliable operation.
- Ensured compliance with safety regulations governing farm operations.
- Applied fertilizers and pesticides according to guidelines to maximize crop yield.
Bottleshop Attendant
AVC - Bottlemart
Proserpine, QLD
06.2023 - 09.2024
- Engaged with customers to create a friendly atmosphere to assess needs and provided personalized assistance, improving overall shopping experience.
- Recommended merchandise selections tailored to customer preferences, enhancing satisfaction and driving sales.
- Ticketed and arranged merchandise displays to enhance visibility and drive sales.
- Maintained knowledge of sales, promotions, return policies, and security practices.
- Tracked sales data using POS systems to identify customer buying trends, informing inventory decisions.
- Executed daily opening and closing procedures following established guidelines.
- Cleaned and restocked aisles throughout shifts to ensure store readiness.
- Observed store environment for potential security threats and addressed potential theft proactively.
Bottleshop Attendant
Metropole Hotel
Proserpine, QLD
10.2021 - 06.2023
- Provided expert product recommendations to assist customers with selections.
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction.
- Restocked shelves to maintain product availability and improve customer experience.
- Executed promotional activities by creating engaging displays and tagging merchandise to attract customers.
- Maintained cleanliness and organization of store environment to enhance shopping experience.
- Collaborated with team members to streamline operations and improve workflow.
- Monitored expiration dates, removing outdated products from shelves to ensure quality.
- Assisted management with pricing changes and markdowns, ensuring compliance with corporate guidelines.
Courtesy Bus Driver
Metropole Hotel
Proserpine, QLD
09.2020 - 10.2021
- Transported guests to local attractions with a focus on safety and efficiency.
- Coordinated with hotel staff to ensure timely pick-ups and drop-offs, enhancing guest experience.
- Ensured cleanliness and organization of courtesy bus interior for guest comfort and satisfaction.
- Adhered to all safety regulations and company policies during operations.
- Ensured bus compliance with applicable road safety laws and regulations.
- Supported disabled persons with boarding and exiting vehicle, adhering to accessibility guidelines for inclusivity.
Self Employed Cleaner
Lisa Poulsen
Proserpine, QLD
07.2019 - 08.2020
- Executed thorough cleaning of bathrooms, ensuring sanitation of toilets, sinks, and floors.
- Maintained cleanliness of assigned areas to uphold high hygiene standards.
- Utilized cleaning equipment and tools to improve service efficiency.
- Followed safety protocols while managing chemicals and equipment.
- Maintained cleaning equipment and materials in safe, sanitary condition.
- Complied with health regulations regarding hazardous chemical handling.
Professional Cleaner
Etwell Domestic & Commercial Cleaners
Proserpine, QLD
07.2018 - 08.2019
- Ensured cleanliness standards met in residential and commercial properties, enhancing client satisfaction.
- Streamlined organization of cleaning supplies and equipment, improving operational efficiency.
- Coordinated with team members to successfully complete large-scale cleaning projects on time.
- Followed detailed checklists to ensure thorough cleaning of all areas.
- Communicated effectively with clients to assess specific cleaning needs.
- Trained new staff on proper cleaning techniques and safety protocols.
Education
Diploma of Leadership & Management -
Global Training Institute
Brisbane08-2026
Skills
- Sales tracking
- Product recommendation
- Customer engagement
- Customer service excellence
- Inventory management
- Stock replenishment
- Merchandise display
- Cash handling proficiency
- POS system operation
- Theft prevention
- Safety compliance
- Cleanliness and organization
- Problem resolution
- Team collaboration
- Effective communication
- Adaptability and resilience
- Customer identification
Certification
- RSA - 18th July 2022
- Chemical Accreditation - 22nd November 2024
References
References available upon request.
Timeline
Bottleshop Attendant
AVC - Bottlemart
01.2025 - Current
Farm Hand
Blair & Co
09.2024 - 01.2025
Bottleshop Attendant
AVC - Bottlemart
06.2023 - 09.2024
Bottleshop Attendant
Metropole Hotel
10.2021 - 06.2023
Courtesy Bus Driver
Metropole Hotel
09.2020 - 10.2021
Self Employed Cleaner
Lisa Poulsen
07.2019 - 08.2020
Professional Cleaner
Etwell Domestic & Commercial Cleaners
07.2018 - 08.2019
Diploma of Leadership & Management -
Global Training Institute