Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Powell

Gold Coast

Summary

Experienced and customer focused hospitality professional with experience in venue operations, team leadership and compliance within the hospitality industry. Skilled at fostering a positive environment for members and guests, managing and acknowledging staff performance and ensuring all licensing, gaming and safety regulations are met. Thrives in fast-paced, community focused settings and is passionate about delivering outstanding service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Duty Manager

Burleigh Sports Club
06.2025 - Current
  • Overseeing daily venue operations, ensuring smooth service and adherence to compliance standards
  • Supervise and support staff across bar, dining and gaming areas
  • Resolve customer issues quickly and professionally maintaining high satisfaction levels
  • Manage stock control, cash handling and banking procedures
  • Conducting opening and closing procedures including CRT, ATM, TAB, Keno and all cash terminals
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • 2 years Bistro Service experience

Returns Coordinator

Princess Polly
06.2022 - 06.2025
  • Contributed to better decision-making on product quality improvements by analyzing trends in returned items data.
  • Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
  • Ensured timely refunds or exchanges for customers by closely monitoring the status of each return case from initiation through resolution.
  • Increased efficiency in processing returns by implementing an organized system for tracking incoming packages.
  • Ensured seamless coordination between departments involved in handling returns such as sales representatives, finance personnel, warehouse staff members.
  • Assisted in reducing company losses by accurately identifying fraudulent return attempts.
  • Trained new hires on the returns process, fostering a skilled and knowledgeable team environment.
  • Optimized workflow by creating standard operating procedures for the returns department, ensuring consistency across the team''s efforts.
  • Provided exceptional customer service by promptly addressing concerns and providing clear explanations regarding return policies.
  • Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
  • Supported continuous improvement initiatives within the organization by identifying areas of inefficiency within the returns process and proposing solutions to address them.
  • Fire Warden for the Warehouse

Manager in Charge

Dissh Boutiques
12.2012 - 06.2022
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.
  • Always ensuring the customer experience was exceptional and professional whilst completing day to day tasks within the business
  • Opening and closing, balancing floats, cash handling and finalising daily banking
  • Management of effective rostering
  • Identified, planned and executed team development to improve business profitability and sales performance

Education

Manurewa High School

Skills

  • Customer service excellence
  • Current RMLV, RSA and RSG certification
  • Leadership and staff supervision with passion to setup team success
  • Conflict resolution and problem solving
  • Exemplary cash handling skills including completing daily venue banking
  • Liquor and Gaming compliance
  • Time management
  • Undertaking a very hands on approach in whatever capacity is required
  • Verbal and written communication - Shift reporting
  • Policy enforcement
  • Health and safety compliance

Certification

Responsible Management of Licensed Venues

Responsible Service of Alcohol

Responsible Gambling Services

Timeline

Duty Manager

Burleigh Sports Club
06.2025 - Current

Returns Coordinator

Princess Polly
06.2022 - 06.2025

Manager in Charge

Dissh Boutiques
12.2012 - 06.2022

Manurewa High School

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Lisa Powell