Lisa Quigley
Albany,WA
Summary
I have high work ethics, am motivated, an excellent team player, and a willingness to learn.
Excellent interpersonal, verbal, and written communication skills.
Able to maintain confidentiality.
Able to operate independently and in a team environment.
Good listening skills.
Excellent time management skills.
Strong focus on client needs to provide quality care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Aged Care Coordinator
Peel Community Care
Pinjarra, WA
12.2022 - 09.2024
- Assisted clients in accessing community resources and services for improved well-being.
- Managed client assessments to determine specific needs and develop tailored solutions.
- Organized client follow-ups to monitor progress and adjust care plans as needed.
- Documented client interactions and care updates in electronic health record systems accurately.
- Educated clients on available health services and programs for effective resource utilization.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery for clients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Provided case management services to ensure the delivery of quality care.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Conducted initial assessments and evaluations of patient's needs.
- Provided emotional support to patients dealing with difficult health issues.
- Assessed safety risks associated with living environments or activities of daily living.
- Explained policies, procedures and services to patients.
- Developed individualized service plans based on assessment findings.
Local Lead
Chorus
Mandurah, WA
04.2021 - 11.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Regional Assessment Service-Assessor
Care Options
Mandurah, WA
01.2011 - 04.2021
- Conducted assessments and interviews with clients to determine eligibility for services.
- Assessed client needs to develop personalized care plans.
- Documented assessments accurately in electronic health records systems.
- Engaged clients and families in discussions about care options available.
- Maintained accurate records of all assessment activities, including participant information, test scores and session notes.
- Promoted a culture of continuous improvement within the team through sharing knowledge about emerging trends in assessment practices.
- Ensured compliance with applicable laws, regulations, standards, guidelines and ethical principles governing assessments.
- Maintained up-to-date knowledge of local market information.
Education
Certificate IV Leadership & Innovation in Dementia Services -
Alzheimer's WA
01-2022
Dementia Change Champion -
Alzheimer's WA
01-2021
Statement of Attainment- My Aged Care Advanced Assessment Practice - Aged Care
Canberra Institute Of Technology
01-2018
Certificate IV in Service Coordination (Ageing & Disability) -
Curtin University Of Technology
Vocational Training & Educational Centre01-2009
Certificate III in Aged Care - Aged Care
Curtin University of Technology
Vocational Training & Education Centre01-2007
Skills
- Client assessment
- Electronic health records
- Care plan development
- Case management
- Customer relationship management
- Policy compliance
- Risk assessment
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Time management expertise
- Team building
- Strong organization
- Customer focus
Certification
Provide First Aid, Provide Basic Emergency Life Support - Expiry 08/2027.
References
References available upon request.
Timeline
Aged Care Coordinator
Peel Community Care
12.2022 - 09.2024
Local Lead
Chorus
04.2021 - 11.2022
Regional Assessment Service-Assessor
Care Options
01.2011 - 04.2021
Certificate IV Leadership & Innovation in Dementia Services -
Alzheimer's WA
Dementia Change Champion -
Alzheimer's WA
Statement of Attainment- My Aged Care Advanced Assessment Practice - Aged Care
Canberra Institute Of Technology
Certificate IV in Service Coordination (Ageing & Disability) -
Curtin University Of Technology
Certificate III in Aged Care - Aged Care
Curtin University of Technology