Lisa Rich
South Golden Beach,NSW
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Hairdresser
Self-employeed
South Golden Beach, NSW
07.2006 - Current
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Sales Assistant
Sussan
Tuggerah Nsw Erina Nsw, NSW
01.2000 - 01.2006
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Opened new merchandise and stocked sales floor racks and shelves.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
High School Diploma -
East Hills Girls Tech High School
Panania, NSWHairdresssing - Hairdressing
Bankstown Senior College
Bankstown, NSWSkills
- Hair Cutting and Trimming
- Customer Relationships
- Cash Register Operations
- Client Service
- Credit Card Payments
- Special Occasion Styling
- Product Recommendations
- Appointment Booking
- Personal Service
Timeline
Senior Hairdresser
Self-employeed
07.2006 - Current
Sales Assistant
Sussan
01.2000 - 01.2006
High School Diploma -
East Hills Girls Tech High School
Hairdresssing - Hairdressing
Bankstown Senior College
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