Lisa Ritchie
Robina,QLD
Summary
Proven leader and efficient problem-solver, I excelled as a Business Owner, enhancing company reputation by delivering quality service and achieving customer satisfaction. Skilled in cash handling and goal-oriented strategies, I boosted revenue through innovative solutions. My expertise in sales and team mentorship at IGA Supermarket significantly improved team performance, showcasing my ability to meet and exceed targets. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
10
10
years of professional experience
Work History
Sales Assistant
TSG Tobacco Station
Camira , Brisbane
02.2024 - Current
- Handled customer inquiries.
- Monitor all inventory and weekly stock take
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
Shift Manager
IGA Supermarket
Augustine Heights, Brisbane, QLD
01.2022 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Business Owner
Self-employeed
Springfield, Brisbane , Qld
01.2019 - 01.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Provided full Extent of Covid Cleans during the Covid period and Post Covid.
Aged Care Worker
Blue Care Carina Aged Care Facility
Carina , Brisbane , Qld
11.2017 - 01.2019
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Remained alert to problems or health issues of clients and competently responded.
- Continually updated knowledge in aged care practices by attending professional development courses regularly.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Senior Administrative Officer
Australian Road Express
Richlands, Brisbane , Qld
06.2014 - 10.2017
- Prepared reporting and documentation in [Software] to support effective divisional, functional and strategic business activity.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Provided continuous quality review and spearheaded procedures and processes for program improvement.
- Expertly organized logistics for functions both within and outside of organization.
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree - Age Care - Completed Certificate Level 4
Brightwater Nursing Association
Perth, WA01.2010
High School Diploma -
Sunnybank State High School
Sunnybank, QLD11.1992
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
Timeline
Sales Assistant
TSG Tobacco Station
02.2024 - Current
Shift Manager
IGA Supermarket
01.2022 - 02.2024
Business Owner
Self-employeed
01.2019 - 01.2022
Aged Care Worker
Blue Care Carina Aged Care Facility
11.2017 - 01.2019
Senior Administrative Officer
Australian Road Express
06.2014 - 10.2017
No Degree - Age Care - Completed Certificate Level 4
Brightwater Nursing Association
High School Diploma -
Sunnybank State High School