Lisa Rizzi
Cairns,QLD
Summary
I’m a reliable girl with a five years experience as barista, serving cappuccinos, drinks and food. Skilled in customer care, mixology and problem solving
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Berry Cafe
01.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Customer Service Representative
THD
01.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bartender
Platz
06.2020 - 09.2020
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Zazzabar
04.2019 - 04.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Assistant
Zara
01.2018 - 12.2018
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Diploma Of Language Studies - Language Interpretation And Translation
Liceo Rinaldo Corso
Italy07.2018
Skills
- Menu Memorization
- Ordering Procedures
- Up-selling
- Table Bussing
- Coffee expertise
- Food Preparation
Certification
Arcades del Cid school of languages
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Native or Bilingual
Timeline
Barista
Berry Cafe
01.2023 - 01.2024
Customer Service Representative
THD
01.2021 - 01.2022
Bartender
Platz
06.2020 - 09.2020
Bartender
Zazzabar
04.2019 - 04.2020
Sales Assistant
Zara
01.2018 - 12.2018
Diploma Of Language Studies - Language Interpretation And Translation
Liceo Rinaldo Corso
Arcades del Cid school of languages
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