Lisa Rondbjerg
9 Bridges Road New Lambton
Summary
Enthusiastic and highly motivated Criminology Graduate with a deep passion and commitment to developing solutions to a range of social and criminological issues. Majored in Psychological Science and eager to work within an inclusive, progressive, and stimulating environment to foster positive and long-lasting change in people’s lives. Possess strong conflict resolution skills, problem-solving skills, and the ability to communicate effectively with people of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Staff Member
Queens Wharf Hotel
11.2023 - Current
- Open and close bar and restaurant independently
- Adhere to NSW Liquor and Gaming regulations and frameworks, ensuring safety of all workers and patrons
- Organise functions and events from planning, set up to close
- Uphold excellent customer service and create rapport with new customers and locals
- Add value to the local community by running club raffles to raise money for local charities
- Direct and train new employees on safety, process, and procedure.
Team Leader
The Friend at Hand
09.2023 - 10.2023
- Utilised and enhanced supervisory skills while working abroad and operating a busy Central London pub
- Deputised for upper management and resolved intricate and unfamiliar issues quickly
- Coordinated and led staff during opening, trading, and closing procedures
- Adhered to UK liquor laws and worked within responsible service procedures and frameworks
- Worked with adaptability, flexibility, and learned from new and diverse perspectives.
Disability Support Worker
Hunter Care Group
03.2023 - 07.2023
- Undertook capacity building for participants by helping develop personal skills, solve problems, and meet goals through a strengths-based, person-centred approach
- Adhered to the NDIS framework, procedures, and Code of Conduct
- Responded quickly and effectively to behaviours of concern and guided participants through complex and sensitive incidents
- Liaised with Key Workers, Coordinator of Supports, and family members to ensure holistic and organised participant support
- Understood and adhered to individualised risk assessment and management plans
- Compiled succinct and accurate participant case notes and capacity building progress.
Senior Staff Member
The Newcastle Hotel
03.2021 - 07.2023
- Followed NSW Liquor and Gambling procedures and upheld excellent service standards within a high-pressure environment
- Oversaw the running of sold-out music events, creating an inclusive and fun environment for local and international artists
- Performed door staff duties, liaising with security staff and emergency services to ensure safety for all patrons within and around the venue.
Placement Student
University of Newcastle’s Justice Clinic
03.2023 - 05.2023
- Assisted in the progression of significant missing persons and wrongful conviction/miscarriage of justice cases
- Pursued public interest advocacy to uncover potential administration of justice failures within NSW’s justice system
- Reviewed and undertook extensive case research in accordance with legislation, rulings, and legal evidence
- Worked collaboratively in a team to produce offender and victim profiles, summaries, and research documents to meet deadlines
- Liaised with and consulted external stakeholders relevant to the caseload
- Supported supervisors to gather relevant information and establish new or compelling evidence to deliver on the clinic’s goals
- Applied and built upon existing criminology knowledge with real-life scenarios.
Staff Member
General Roberts Hotel
10.2019 - 04.2021
- Managed a busy restaurant, liaising with upper management and bar staff to maximise efficiency and customer satisfaction throughout the entire venue.
Relief Supervisor
Bardot
12.2017 - 10.2019
- Relief supervision, training, and management of store.
Education
Bachelor of Criminology -
University of Newcastle
01.2023
Higher School Certificate -
Lambton High School
01.2017
Skills
- Excellent communication skills, both written and verbal, with the ability to interact with individuals from diverse backgrounds
- Strong problem-solving and conflict resolution handling with tact and diplomacy
- Reliable team player who thrives both working with others or independently
- Strong time management skills to ensure short and long-term objectives are met
- Outstanding leadership and supervisory skills
- Excellent interpersonal skills and reflexive empathy for creating and maintaining rapport with a wide range of individuals
Certification
- NSW Driver's Licence
- National Police Check
- Working with Children Check
- First Aid and CPR Certificate
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
Personality
- Respectful of others
- Takes ownership of actions
- Enthusiastic and inclusive learner
- Trustworthy
- Active and empathetic listener
- Team player
- Focuses on positives and strengths
References
- Suzi Mason, Personal Reference, 0423 766 844
- Gabby Lane, Manager, The Newcastle Hotel, 0437 788 896
Timeline
Senior Staff Member
Queens Wharf Hotel
11.2023 - Current
Team Leader
The Friend at Hand
09.2023 - 10.2023
Disability Support Worker
Hunter Care Group
03.2023 - 07.2023
Placement Student
University of Newcastle’s Justice Clinic
03.2023 - 05.2023
Senior Staff Member
The Newcastle Hotel
03.2021 - 07.2023
Staff Member
General Roberts Hotel
10.2019 - 04.2021
Relief Supervisor
Bardot
12.2017 - 10.2019
Bachelor of Criminology -
University of Newcastle
Higher School Certificate -
Lambton High School
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