Lisa Ronicle

After completing university I’ve been employed in a front of house position in a hotel/apartment complex in the heart of London. Expanding my experience with the general public, and advancing overall professional qualities, working in a team and bringing a positive atmosphere to the reception desk.

• Updated Excel spreadsheets, Email and Teams with important metrics and logged daily activities.
• Knowledge of Mews, AMS and Salto.
• Managing 100s of hotel and rental guests per day.
• Coordinated incoming and outgoing packages and mail to facilitate distribution to guests.
• Kept reception area clean and organied to uphold professional office reputation.
• Offered knowledgeable, friendly support to in-house guests.
• Communicated between all different department in the building to help with smooth running of the business.
• Worked closely with the management team, contributing to business improvements.
• Fostered customer loyalty through attentive service and personal acknowledgements.
• Managed conflict resolution to maintain a positive atmosphere.
• Wrote professional letters, memos and emails for internal and external business communication.
• Trained new employees to ensure consistent quality of service.

I became a Student Community Leader in my third year of university. This focused mainly on organisation and becoming a team leader.

• Planning events for students in the English department, from reading/writing workshops to study sessions.
• Help to try and create a community and welcoming atmosphere for students.
• Communicating through regular meetings by theorising how to improve our events.

I volunteered at a Primary school for a term, helping with a class of 6 - 7-year-olds weekly. Creating a safe and positive environment for the children to learn and encourage their aspirations.

• Tutored students individually and in small groups to reinforce learning concepts of core subjects.
• Motivate students to read and write.
• Helped teachers with class preparation and student mentoring.
• Supervised students in wider school environments, offering reliable support and making sure student safety was the number one priority.

A summer job I worked every July for three years. This focused on my communication and helpfulness, working with thousands of the general public who attended the event each day.

• Provided friendly customer service, being the first to welcome them into the event.
• Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
• Being a safety point for everyone of all ages, for example, knowing the key facilities to help if a child was lost.
• Being very patient, communicative and personable with the general public.